Customer Service Representative

Role Overview

Join the Private Sector Organisation of Jamaica (PSOJ) as an engaging and proactive Customer Service Representative. This position requires a personable professional to be the welcoming face and voice of the organisation, focused on fostering strong relationships and delivering remarkable experiences to members, visitors, and stakeholders. It involves moving beyond a conventional reception role to actively support engagement and service excellence.

Key Responsibilities

• Provide outstanding service as the primary point of contact for members, visitors, and stakeholders, ensuring memorable and professional interactions.
• Represent PSOJ positively in all communications, embodying the organisation's mission and values.
• Develop and maintain meaningful relationships with various stakeholders including prospective members, partners, and the wider business community.
• Handle enquiries and concerns effectively, ensuring timely resolution or appropriate escalation.
• Assist in organising and supporting member engagement events such as networking opportunities, meetings, and forums.
• Contribute to the creation and dissemination of member communications, newsletters, and promotional materials.
• Gather and report on member and stakeholder feedback to aid continuous service improvement and enhance satisfaction and retention.

Desired Attributes

• Warm and inviting demeanor that creates positive first impressions and fosters a supportive environment.
• Passionate about delivering excellent service with a genuine interest in meeting member needs.
• Excellent verbal and written communication skills adaptable to different audiences.
• Strong relationship-building abilities based on trust and empathy.
• Energetic and initiative-driven approach with a focus on solutions and proactive problem solving.
• High emotional intelligence with discretion in managing sensitive information.

Qualifications and Experience

• Associate degree in Marketing, Communication Studies, Public Relations, Psychology, Sociology, Human Resource Management, Customer Experience Management, Business Administration, Hospitality and Tourism Management, Organisational Behaviour, or related fields.
• Minimum of two years’ experience in roles centred on customer service, stakeholder engagement, communications, membership services, hospitality, public relations, marketing, or similar people-focused positions.
• Strong proficiency with written and oral communication, including telephone etiquette and professional correspondence.
• Competency in Microsoft Office Suite; experience with graphic design software, CRM, membership management, or database tools is advantageous.

Additional Information

If you are motivated by building relationships and creating excellent experiences, consider joining PSOJ. Applications must be sent by email by Friday, August 21, 2026. Only shortlisted candidates will be contacted for interviews. This role is based in Kingston, Jamaica, and requires full-time onsite presence.