Customer Service Representative
Dubai, United Arab Emirates · Full Time
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- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We seek a dedicated Client Service Representative based in Dubai, specializing in direct client engagement rather than back-office tasks. This role involves overseeing business unit operations such as order management, sales transactions, client relations, financial and administrative duties, along with property maintenance coordination. The individual will work closely with various departments to enhance operational efficiency and will communicate expertly through face-to-face meetings, calls, chats, and emails. Participation in client retention initiatives is essential.
Job Specifications and Requirements
- Minimum of 2 years' relevant experience preferred; however, fresh graduates meeting certain criteria may be considered.
- Exceptional client service capabilities, ideally developed in BPO call centers, luxury fashion retail, or five-star hospitality sectors.
- Fluent English communication skills, both spoken and written, with a polished accent.
- Ability to interact professionally with high-profile clientele.
- Competence in managing complaints and feedback, with strong organizational, research, attention to detail, and problem-solving skills.
- Professional appearance and confident demeanor.
- Positive, energetic attitude along with technological proficiency.
- Sound physical health and fitness.
Training and Compensation
- Training will be conducted in Dubai lasting 4 to 8 weeks.
- Competitive salary accompanied by incentives and rewards.