Customer Service Representative - Full Time

About Datacom

Datacom collaborates with organisations and communities across Australia and New Zealand to positively impact people's lives by enabling the use of technology for innovation and growth. Our work supports Australians in accessing essential services exactly when needed.

We are committed to nurturing diverse talent and offer a career path rich with opportunities in Customer Operations, IT, and related fields. Our workplace culture is dynamic and agile, ensuring team members feel valued and recognised from the start.

Role Overview

We seek full-time Customer Service Representatives to join our Federal Government support team located in Modbury. In this position, you will be the initial friendly and professional contact for customers, assisting them with problem solving, accessing key services, and achieving optimal results.

Every customer interaction is unique, requiring empathy, attentive listening, and strong problem-solving to provide exceptional service experiences.

Whether you come from healthcare, hospitality, retail, customer service, call centres, or are new to the industry, we provide comprehensive training, resources, and ongoing leadership support to help you excel.

Key Responsibilities

• Manage incoming customer inquiries through phone, email, and processing tasks
• Quickly establish rapport while delivering accurate and timely information
• Follow defined processes and guidelines to identify and resolve customer issues
• Achieve Key Performance Indicators for customer satisfaction and service quality

Candidate Requirements

• Clear and confident verbal and written communication abilities
• High attention to detail and accuracy, even under time constraints
• Collaboration skills contributing to a positive team environment
• Empathy and patience, particularly when supporting customers facing challenges
• Comfortable using multiple computer systems with a typing speed of at least 20 words per minute
• Australian citizenship with eligibility to obtain and maintain security clearance
• Previous customer service or call centre experience is beneficial but not mandatory; transferable skills are valued and training is provided

Working Hours

This full-time role involves rostered shifts Monday to Friday between 7:00am and 7:30pm on a rotating schedule, offering some flexibility for personal commitments outside of work.

Benefits

• Robust career development opportunities through Datacom Academy
• Fully funded Certificate III in IT with study time supported during paid work hours
• Industry-leading rewards and recognition programs
• Access to corporate retail discounts and frequent social activities
• Paid parental leave
• $1,000 employee referral incentive

Join Our Team

At Datacom you will engage with genuine, supportive colleagues in an inclusive environment, with ample occasions to develop skills, advance your career, and contribute meaningful support to customers nationwide.

If you desire impactful work combined with vocational training and career advancement, we encourage you to apply and begin your journey with us today.