Customer Service Representative

About Us

We are a prominent real estate development firm known for our outstanding projects worldwide and our commitment to excellence in the industry.

Role Overview

We are looking for a committed Customer Service Executive who will serve as the primary contact for clients, ensuring they have a smooth and positive experience throughout their property journey. This role is vital in preserving our company’s reputation by efficiently managing client communications, resolving issues, and overseeing post-sale processes.

Key Responsibilities

• Oversee client transactions and related documentation, including preparation and facilitation of contracts, registrations, cancellations, transfers, and property handovers.
• Issue No Objection Certificates (NOCs) necessary for resale and mortgage procedures.
• Ensure all processes comply fully with company policies and regulatory bodies such as DLD, ADM, and ADGM.
• Serve as the primary point of contact for client inquiries via phone, email, WhatsApp, and in person.
• Provide detailed and precise information regarding properties, project updates, and company protocols.
• Initiate follow-ups to assess client satisfaction and collect feedback to enhance services.
• Develop and nurture long-lasting client relationships by understanding their requirements and offering customized assistance.
• Promptly address and resolve client complaints while collaborating with departments like Sales, Finance, Legal, and Collections to find effective solutions.
• Accurately log all client interactions, issues, and resolutions within the CRM system.
• Prepare and submit regular reports on client concerns, patterns, and satisfaction metrics to management.
• Work closely with internal teams and external authorities to ensure smooth business operations and harmonious client experience.
• Submit all assignments to the Customer Care Manager for review and verification.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Marketing, or related discipline.
• Open to fresh graduates or candidates with up to three years of experience in customer service, preferably in UAE real estate.
• Fluent in English and Arabic languages.
• Skilled in using CRM software and Microsoft Office tools.
• Prior real estate experience is a mandatory requirement.

Competencies & Skills

• Outstanding communication and interpersonal capabilities.
• Proven problem-solving and conflict management skills.
• Exceptional detail orientation and the ability to handle multiple responsibilities simultaneously.
• A customer-centric approach combined with professionalism, patience, and empathy.
• Collaborative team player attitude.
• Flexibility to work varied hours including weekends, as necessary.

Benefits

• Attractive salary coupled with commission-based incentives.
• Engaging and professional work atmosphere.
• Opportunities for career advancement within a leading real estate company.