Customer Service Representative - BNT Manukau

About Bapcor New Zealand

Bapcor New Zealand operates as part of the larger Bapcor Group, a leading automotive aftermarket supplier across Asia Pacific. Within New Zealand, Bapcor manages a comprehensive network of reputable brands, including BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand, and JAS, offering an extensive range of automotive parts and related services.

We are more than just an automotive company; our purpose is driven by our people and the vital role we fulfill in supporting both our customers and communities. Our team in New Zealand plays a crucial role in the overall success of the Bapcor Group, balancing local operational excellence with broader regional strategies.

With more than 5,000 employees across over 1,000 sites in Australia, New Zealand, and Thailand, Bapcor fosters a safe and inclusive environment where employees can thrive professionally. Our core values include integrity, teamwork, genuine care, and commitment to delivering results.

Role Overview

We are seeking an enthusiastic Customer Service Representative passionate about automotive parts and equipped with a full New Zealand driver's license. This full-time position operates Monday to Friday from 8 am to 5 pm, with alternate Saturday mornings included.

Key Responsibilities

• Assist trade customers both face-to-face at the counter and via telephone communications.
• Guide customers in selecting the appropriate vehicle parts and suitable solutions.
• Accurately pick, pack, and process customer orders to ensure satisfaction.
• Identify and recommend additional products or upsell opportunities to enhance customer experience.
• Develop and maintain strong relationships with a loyal customer base.

Qualifications and Attributes

• Previous experience in customer service; automotive or trade industry experience is highly regarded.
• Proficiency in using computers; basic skills in Excel are beneficial.
• A sincere interest in cars and automotive parts.
• Excellent communication capabilities alongside a positive and proactive attitude.
• Ability to perform accurately in a fast-paced working environment.
• A collaborative team-player mentality, willing to contribute broadly.

Additional Information

BNT is recognized as a rewarding workplace offering a supportive culture with tangible benefits such as:

• Annual birthday leave.
• One paid day annually dedicated to volunteering.
• Complimentary breakfast every morning.
• Competitive pay structure complemented by performance incentives.
• Generous discounts on company products.
• A flat organizational structure, providing close work with senior leadership.
• Potential career advancement opportunities within the Bapcor Group’s extensive regional presence.

We are committed to providing an inclusive hiring process that welcomes candidates of all ages, backgrounds, gender identities, abilities, and cultures. If you require accommodations during the recruitment process, please contact us for assistance.