Customer Service Representative
Nerang, Queensland, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
We are seeking a dedicated full-time Customer Service Representative to join our Consumer Sales Team based in Carrara on the Gold Coast. The role involves managing customer inquiries across various channels including phone, in person, email, online, and occasionally social media, ensuring every interaction aligns with ABI Interiors' high customer service standards.
Key Responsibilities
- Field and resolve customer questions and concerns via telephone, face-to-face, email, and online communication platforms including social media when required.
- Maintain a consistent and excellent customer experience across all points of interaction with the company.
- Accurately enter and update customer information to support strong data management practices.
- Complete assigned daily tasks with a high level of quality and attention to detail.
- Work collaboratively and professionally with customers, teams, and various departments to foster a positive service environment.
- Provide assistance to colleagues and stakeholders with customer service-related inquiries as needed.
Candidate Profile
- Demonstrates enthusiasm and commitment to delivering an outstanding customer experience.
- Exhibits a confident, friendly, and patient demeanor in telephone communications.
- Possesses strong problem-solving skills to effectively manage customer issues.
- Proficient with computer use, including Apple operating systems and managing multiple software applications simultaneously.
- Familiarity with Salesforce, RingDNA, or WooCommerce platforms is highly advantageous.
- Strong attention to detail and eagerness to engage in learning and professional growth.
Work Conditions and Benefits
- Full-time position, Monday to Friday, totaling 38 hours per week within operational business hours.
- Work from a modern headquarters featuring an onsite gym and Pilates studio for wellbeing.
- Enjoy company benefits such as complimentary barista coffee and breakfast when working onsite.
- Participate in vibrant social events to build relationships with team members.
About ABI Interiors
ABI Interiors is a family-owned Queensland business founded in 2016, dedicated to providing premium-quality coloured architectural hardware. We offer a broad range of superior interior fixtures and fittings, developed by our innovative in-house Research and Development team using advanced technology. This supports our commitment to simplicity, longevity, and durability in design. Beyond our products, we prioritize delivering exceptional experiences by embodying values of quality, trust, innovation, passion, and responsibility, aiming to enhance both lives and spaces.