Customer Service Representative

Role Overview

At Hynds Pipe Systems Limited, based in Christchurch, you'll serve as the primary point of contact for customers involved in the civil, water, wastewater and drainage sectors. This dynamic role requires moving fluidly between the front counter, back office, and yard, handling a diverse array of tasks like quoting, invoicing, and loading trucks. Your work ensures smooth operations at the branch and delivers reliable service to clients.

Key Responsibilities

• Delivering excellent front-counter customer service, including sales support, preparing quotes, and processing customer orders.
• Managing branch administrative duties such as invoicing, stock receipting, credit management, daily banking, and credit control activities.
• Handling yard operations including stocktakes, cycle counts, product coding, managing delivery dockets, and ensuring accurate stock control.
• Safely loading and unloading delivery trucks, receiving incoming goods, and maintaining an organized, well-stocked yard environment.
• Developing thorough knowledge of products to provide insightful and practical solutions for customers.

Candidate Requirements

• Experience in customer service combined with yard duties, demonstrating comfort both at the front counter and handling back-end logistical tasks.
• Possession of a valid Class 1 driver’s license; forklift (F) endorsement considered advantageous but training available for the right individual.
• Strong customer interaction skills with the ability to interpret client needs and resolve issues effectively onsite.
• Competent computer literacy, especially in tasks involving invoicing, stock accuracy, and number handling.
• Physical capability to remain active throughout the day and manage products weighing up to around 20 kilograms.
• Previous exposure to industry-specific products is beneficial though not mandatory.

Benefits and Perks

• Access to health insurance, subject to meeting eligibility criteria.
• Support through an Employee Assistance Programme (EAP).
• Discount opportunities via company partner affiliations.
• Continuous learning opportunities including training, upskilling, and professional development.

About Hynds Pipe Systems Limited

Founded in 1973, Hynds stands as New Zealand's premier supplier for water and water-based waste management products supporting civil and rural infrastructure projects. Remaining proudly family-owned, the company values its people highly, strives to do what is right, and fosters growth and success for its employees and customers alike. Workplace safety and wellbeing are priorities, ensuring everyone returns home healthy every day.

Additional Pre-Employment Conditions

Applicants must successfully complete a medical clearance, alcohol and drug screening, criminal history verification, and hold the legal authorization to work in New Zealand.