Customer Service Representative

Overview

FASTSIGNS Brampton is currently seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be the first point of contact for prospective and existing customers, facilitating communication via various channels such as email, phone, in-person visits, and on-site at client locations. This role involves preparing estimates, managing work orders, and ensuring timely completion and delivery of orders.

Responsibilities

• Serve as the primary contact for customers visiting or contacting the FASTSIGNS center.
• Prepare accurate estimates and manage work orders.
• Ensure timely delivery of completed projects.
• Engage actively in daily team meetings and contribute to business and marketing initiatives.
• Cultivate long-lasting relationships by converting prospects into loyal clients.

Requirements

• Preferably 2 to 3 years of experience in retail or counter sales.
• High school diploma or an equivalent certificate.
• Personable, proactive, eager to learn, and skilled in building client relationships.
• Strong listening abilities and organizational skills.
• Capable of sitting and viewing a computer screen for extended periods (4+ hours).
• Able to perform well under pressure while maintaining high-quality output.

Compensation and Benefits

• Hourly wage range: $18.00 to $25.00.
• Performance-related bonus incentives.

Additional Information

This position offers growth opportunities within the evolving sign industry, where continuous learning and career development are encouraged. The franchise is independently owned and operated, and all hiring decisions are made at the franchise level, with employment inquiries directed there accordingly.