Customer Service and Inside Sales Representative

About the Role

Join a rapidly expanding visual communications company based in Clermont, Florida, as a Customer Experience & Sales Specialist. This opportunity goes beyond traditional customer service, seeking a proactive individual skilled in building client relationships, driving sales, and managing multiple customer interactions with excellent organization and energy.

Compensation and Benefits

• Competitive base salary with performance-related bonuses
• Paid time off including vacation and holidays
• Opportunities for career advancement through ongoing training

Key Responsibilities

• Welcome walk-in customers and handle inbound calls and emails professionally
• Assist customers by explaining product options and recommending suitable solutions
• Establish and maintain long-lasting client relationships
• Identify and pursue opportunities to upsell and cross-sell products
• Conduct outbound calls to previous customers, leads, and for invoice follow-ups
• Professionally manage collection of overdue invoices
• Prepare detailed estimates and input accurate work orders
• Coordinate with production staff to ensure timely completion and delivery of orders
• Manage multiple projects, deadlines, and details concurrently
• Participate actively in team meetings and contribute to sales and marketing initiatives
• Maintain organized records, notes, and follow-up tasks

Required Skills and Experience

• Excellent interpersonal and communication abilities
• Confidence in engaging sales discussions and closing transactions
• Strong organizational skills and a keen eye for detail
• Able to multitask effectively in fast-paced environments
• Basic computer proficiency including folder organization and use of Google Workspace (Docs, Sheets, Drive, Calendar)
• Experience preparing and managing spreadsheets and tracking data
• Familiarity with calendar management and task list oversight
• 2 to 3 years of prior experience in retail, customer service, or inside sales preferred
• Background in sales, upselling, or account management is advantageous

Ideal Candidate Attributes

• Enjoys engaging with customers and closing sales deals
• Self-motivated and able to work independently without needing constant direction
• Alert to details others might overlook
• Works well collaboratively yet takes accountability for their responsibilities

Physical Requirements

• Capable of sitting and working at a computer for prolonged durations
• Effectively handles high-volume workload with precision

Additional Information

This position is with an independently owned and managed franchise of a large sign company network. All hiring decisions are made by the local franchise owner, and employment inquiries should be directed to this location.

Compensation Details

The pay range for this role is $20 to $22 per hour.