Customer Service Officer

About the Role and Employer

The City of Rockingham, a distinguished local government located 40km south of Perth CBD and renowned for its vibrant coastal community, is seeking a personable and energetic Customer Service Officer. This is a permanent full-time position requiring 38 hours per week, where the successful candidate will offer professional customer support both over the phone and in person. The City takes pride in providing high-quality services and is dedicated to maintaining a safe and healthy workplace that reflects its core values—Recognition, Ethics, Service, Professional Development, Empowerment, Communication, and Teamwork (RESPECT).

Key Responsibilities

As the initial contact point in the telephone contact centre, you will address a wide variety of customer inquiries, providing accurate advice and tailored solutions through attentive listening and understanding. You will also manage cashiering duties efficiently, handling payments submitted over the counter, online, and via mail.

Selection Criteria and Requirements

• Strong verbal and written communication capabilities.
• Ability to multitask and remain composed during high-pressure situations.
• Previous experience in customer service, whether in a contact centre or direct face-to-face interaction, is preferred.
• Comfortable with technology, possessing basic computer skills, and an eagerness to adopt new systems.

Compensation and Benefits

• An annual salary of $77,854, complemented by a 12% superannuation contribution with an option to add a further 5% via co-contribution.
• Health and wellness initiatives including reimbursement of up to $200 annually for physical health expenses, complimentary flu vaccinations, skin cancer screenings, mental health programs, and access to Employee Assistance Provider (EAP) services.
• Flexible work arrangements such as rostered days off plus two additional paid leave days each year.
• Opportunities for learning and career development featuring paid study leave and coverage of study fees.
• Availability of salary packaging benefits, including motor vehicles.

Application Details and Additional Information

Applicants are encouraged to submit their applications promptly as the recruitment may close once a suitable eligible candidate pool is formed. The recruitment process may also be utilized to fill comparable permanent or fixed-term roles within the next 12 months at the City. Accommodations are available throughout the recruitment process for persons with disabilities; applicants can request alternative application formats or submission methods by contacting the Recruitment Team.

The City strongly encourages applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals living with disabilities, and those for whom English is an additional language.

Attachments

• Position information pack (Customer Service Officer - Aug 2026)
• Interview access information