Customer Service Manager

About the Role

Joining Walmart Canada as a Customer Service Manager offers a valuable chance to enhance leadership and operational expertise in a dynamic retail environment. This position requires leading front-end operations to ensure outstanding customer service, create a pleasant shopping atmosphere, and boost customer loyalty. Additionally, the role involves upholding compliance with company policies and operational standards to keep the store effective and streamlined. Ideal for those eager to embrace a leadership position in retail customer service.

Key Responsibilities

• Ensure adherence to safe workplace practices and emergency procedures including correct lifting methods, cleanliness, managing down registers, responding to emergencies, theft prevention, and evacuations.
• Address both customer and associate issues professionally, offering guidance and solutions to maintain a positive front-end experience.
• Supervise front-end operations by ensuring adequate associate coverage, coordinating breaks, and supporting registers with high activity to assure efficient customer flow.
• Train associates on company systems, accuracy in scanning, productivity benchmarks, company initiatives, discount programs, EAS procedures, and safety protocols.
• Manage purchase, return, and exchange transactions by approving where necessary, correcting errors, and verifying adherence to company policies.
• Support Electronic Article Surveillance (EAS) and loss prevention through proper system functioning, correct deactivation of merchandise, managing alarms, and documenting failure to deactivate incidents.
• Handle cash management tasks including preparing registers for daily opening and closing, assisting cashiers with change, maintaining appropriate cash levels, and performing audits to ensure accuracy.
• Promote company programs such as credit card services, protection plans, charity initiatives, and discount programs for associates and customers.
• Maintain flexibility to work varying shifts including evenings, weekends, and holidays, adapting as needed to meet business demands.

Challenges in the Role

• Managing a high volume of tasks in a fast-paced setting, including overnight shifts while maintaining focus and energy.
• Efficiently completing significant restocking and recovery responsibilities with accuracy and timeliness.
• Physical demands such as extended standing, bending, and lifting items up to 50 lbs, alongside repetitive tasks like stocking and organizing to uphold store standards.

Why This Role is Rewarding

• Experience a vibrant, energetic work environment where no two days are the same.
• Receive appreciation and recognition for your contributions.
• Opportunity for career advancement and skills development.
• Find satisfaction in aiding customers to save money and improve their lives.

Compensation

The starting hourly rate for this position is $16.85.

Minimum Qualifications

• Must be 16 years of age or older.

Additional Information

Walmart is committed to accommodating applicants and employees with disabilities as required by law.
Location: 430 Connell St, Woodstock, NB E7M 5R5, Canada.
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