Customer Service Assistant - Clonakilty

Role Overview

As a Customer Service Assistant at BoyleSports in Clonakilty, you will be instrumental in delivering exceptional service by providing a welcoming, knowledgeable, and approachable presence. You'll support the Shop Manager in running daily store operations, ensuring high standards, processing customer bets via various channels, and sometimes leading the shop's overall management including opening and closing duties.

Key Duties

• Support the Shop Manager and Assistant Manager with daily shop activities.
• Take charge of shop operations during the absence of management, including opening and closing procedures and team coordination.
• Manage cash handling responsibly and adhere to all financial procedures.
• Deliver superior customer experience with a friendly and informed approach.
• Process customer bets accurately through terminals and EPOS systems efficiently.
• Act as a brand ambassador by introducing customers to digital and multi-channel betting options.
• Maintain high presentation and safety standards within the store.
• Work effectively under pressure and continuously seek self and store improvement opportunities.
• Engage actively in teamwork and comply with social responsibility obligations.
• Promote in-store and online products to customers confidently.

Required Skills and Experience

• Strong customer service orientation and trustworthy conduct.
• Flexible working availability due to a 7-day operational schedule.
• Ability to adapt to a dynamic retail environment with keen attention to detail and numeracy skills.
• Proactive, enthusiastic communicator who thrives both independently and within a team.
• Interest in sports and sporting events, with confidence in building customer rapport.
• Motivated and career-focused with ambition to progress within the company.
• Excellent problem-solving abilities and creative thinking.
• Reliable, organized with a proven record of responsible cash handling.

Preferred Qualifications

• Previous retail or industry experience is advantageous but not mandatory as full training will be provided to enhance your knowledge in sports and betting.

Additional Information

BoyleSports prides itself on being an equal opportunities employer welcoming all qualified applicants. This position requires flexibility, strong interpersonal skills, and an eagerness to grow within the company. The role may occasionally require stepping into a managerial capacity for business operations.