Customer Service Assistant - Athlone

Role Overview

The Customer Service Assistant will contribute to delivering exceptional service for customers by employing a friendly, knowledgeable, and supportive approach in a retail environment. The position focuses on supporting the Shop Manager and team to ensure smooth operations, high standards, and excellent customer satisfaction throughout the day. Responsibilities include handling bets both in person and via terminals, managing cash procedures, performing opening and closing duties, and occasionally overseeing shop operations.

Primary Responsibilities

• Support the Shop Manager and Assistant Manager in daily store operations.
• Take charge of shop operations during absences of management including opening and closing the store and guiding staff.
• Manage cash handling and adherence to established procedures.
• Provide superior customer experience with helpfulness, friendliness, and thorough product knowledge.
• Accurately accept and process customer bets on various platforms including betting terminals and the EPOS system in a timely manner.
• Serve as a Brand Ambassador by promoting multi-channel and digital betting offerings.
• Maintain calm and professionalism under pressure while seeking opportunities for personal and store improvement.
• Ensure store presentation meets high-quality standards consistently.
• Adhere to all safety, compliance, and operational procedures rigorously.
• Work collaboratively in a team-focused environment and uphold Social Responsibility duties.
• Introduce customers to both in-shop and online products and services.

Required Skills and Experience

• Strong customer service orientation with trustworthiness and integrity.
• Availability and flexibility to accommodate a 7-day business schedule.
• Adaptability to a dynamic retail setting.
• High attention to detail complemented by strong numeracy skills.
• Self-motivated and enthusiastic team player capable of working independently.
• Genuine interest in sports and confidence in building rapport with customers.
• Ambitious mindset focused on career progression within the organization.
• Excellent communication skills and creative problem-solving abilities.
• Organizational skills with reliability and dependability in work conduct.
• Proven capability in cash handling and financial accuracy.

Preferred Qualifications

• Experience in retail or industry-related fields is advantageous but not mandatory due to comprehensive training provided.

Additional Information

BoyleSports is committed to equal opportunity employment and encourages all qualified individuals to apply.