Customer Service Assistant
Bearna, County Galway, Ireland · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 7 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Summary
The Customer Service Assistant at Boyle Sports in Barna, County Galway, plays a key role in delivering excellent customer experience through friendly, knowledgeable service. Reporting directly to the Shop Manager, this position involves supporting daily store operations including accepting and processing bets, maintaining standards and potentially overseeing the shop in the manager's absence.
Key Responsibilities
- Provide assistance to the Shop and Assistant Managers with daily shop operations.
- Occasionally take charge of shop activities including opening and closing procedures, team supervision, and cash management.
- Deliver consistent, high-quality service by accepting bets accurately via terminals and EPOS systems.
- Represent the brand by promoting multichannel and digital betting experiences to customers.
- Maintain calm and professional demeanor under pressure, seeking continuous improvement for self and shop performance.
- Keep the shop's presentation standards at a high level throughout shifts.
- Strictly adhere to safety, compliance, and social responsibility protocols.
- Work collaboratively within the team and promote a positive working environment.
- Introduce customers to various in-shop and online betting products and services.
Essential Qualifications and Skills
- Strong customer service orientation and integrity in handling responsibilities.
- Flexible availability as the business operates seven days per week.
- Adaptable to fast-paced retail setting with keen attention to detail and strong numerical skills.
- Good communication abilities and capability to work independently and collaboratively.
- Interest in sports industry and confidence to engage customers effectively.
- Ambitious mindset with a desire for career growth within the company.
- Competent with cash handling and organizational skills.
Preferred Experience
- Previous retail or industry experience is advantageous but not required; comprehensive training will be provided to build knowledge in sports and betting.
Additional Information
Boyle Sports is committed to equal employment opportunities and welcomes applications from all qualified candidates.