Customer Service and Inside Sales Representative

About the Role

Join a rapidly expanding visual communications company in Clermont, FL, as a Customer Experience & Sales Specialist. This position is designed for an energetic individual who excels in both relationship building and sales while managing multiple customer interactions and details efficiently. It offers a competitive salary with performance bonuses, paid time off, and ongoing career development opportunities within a dynamic, collaborative work environment.

Key Responsibilities

• Welcome walk-in clients and handle incoming calls and emails with professionalism and enthusiasm.
• Guide customers through product selections, offering tailored recommendations.
• Develop and maintain strong, lasting customer relationships.
• Spot opportunities for upselling and cross-selling various products.
• Conduct follow-ups with previous customers to encourage repeat business.
• Make outbound calls for client engagement, lead generation, and invoice collections.
• Assist in retrieving overdue payments tactfully.
• Prepare precise estimates and process work orders accurately.
• Coordinate with production teams to ensure prompt delivery of orders.
• Manage multiple projects, deadlines, and details concurrently.
• Participate actively in team meetings and support sales and marketing initiatives.
• Maintain organized documentation including records, notes, and follow-up actions.

Required Skills and Experience

• Excellent communication skills and ability to establish rapport with clients.
• Confidence in sales dialogues and closing deals.
• Strong organizational skills and keen attention to detail.
• Ability to multitask efficiently in a fast-paced setting.
• Proficient with basic computer operations, including folder management and utilizing Google Workspace applications such as Docs, Sheets, Drive, and Calendar.
• Experience handling spreadsheets, calendar management, reminders, and task tracking.
• Preferred 2-3 years of experience in retail, customer service, or inside sales.
• Prior experience in sales, upselling, or account management will be an advantage.

Preferred Candidate Traits

• Enjoys engaging with customers and securing sales.
• Self-motivated and proactive in taking initiative.
• Detail-oriented and observant of finer points others might overlook.
• Works well collaboratively but also takes responsibility for individual tasks.

Physical Demands

• Capable of sitting and working for extended durations at a computer.
• Able to handle a high volume of tasks accurately and promptly.

Compensation and Benefits

• Hourly wage ranging from $20.00 to $22.00.
• Performance-based bonuses.
• Paid vacation and holidays.
• Ongoing training and opportunities for career advancement.

Additional Information

This franchise is independently owned and operated. Employment decisions and inquiries should be directed to the local franchise management, not the corporate FASTSIGNS entity.