Customer Service Agent

About Executive Aviation and the Role

Join a dedicated team of customer service professionals who are passionate about delivering exceptional service. At Executive Aviation, we seek committed individuals eager to provide outstanding passenger experiences at some of Canada's leading airlines. This full-time position is based at London Airport and offers comprehensive training, reporting directly to the Customer Service Coordinator.

Compensation and Benefits

• The hourly wage ranges from $18.40 to $21.45, reflecting a competitive and progressive salary structure.
• Comprehensive health benefits are available for both part-time and full-time staff.
• Employees enjoy excellent flight benefits with the airlines supported by Executive Aviation.

Key Duties

• Assist passengers with check-in procedures efficiently and courteously.
• Prepare aircraft to ensure timely departures.
• Coordinate smooth boarding and deplaning processes for travelers.
• Welcome passengers arriving from flights with professionalism.
• Adhere to airline-specific check-in protocols and guidelines.
• Collaborate positively with airline crew members.
• Perform light grooming tasks to maintain a professional appearance.
• Enforce airline and airport policies courteously with passengers.
• Carry out additional duties as assigned to enhance customer service quality.

Required Qualifications and Attributes

• Minimum two years' experience in customer-facing roles, demonstrating excellence in customer service.
• Reliable and punctual with a strong commitment to on-time performance—a critical aspect of airline operations.
• Ability to multitask and perform effectively in a dynamic, fast-paced environment.
• Strong communication skills suitable for individual and group interactions, with proficiency in computer usage and software applications.
• Experience in airport operations and familiarity with the Sabre reservation system are advantageous.
• Flexible schedule availability, including early mornings, daytime, late evenings, weekends, and holidays.
• Ability to comply with all employment conditions, including security clearance such as a Transport Canada Restricted Area pass, a clean criminal background check, and possession of a valid driver’s license.