Customer Relationship Manager

About the Role

We are offering a permanent full-time position as a Customer Relationship Manager in our Distribution team based in Canberra. This hybrid role provides flexibility in working arrangements, aiming to foster work-life balance.

Key Responsibilities

• Manage a portfolio of customers as part of a national team, focusing on account management.
• Develop and implement engagement strategies to strengthen key relationships and identify growth opportunities based on trend analyses.
• Build and nurture strong relationships with customers and both internal and external stakeholders.
• Act as the customer's advocate within the company, coordinating across business units to deliver optimal service and solutions.

Company Overview

QBE is an international insurer with over 13,000 employees across 26 countries, committed to delivering a human-centered approach to risk management. Our vision is to be the most consistent and innovative risk partner, providing meaningful impact daily through a passionate and supportive team.

Candidate Profile

• Extensive experience in workers compensation and/or general insurance, gained through roles in brokering, account management, sales, or underwriting.
• In-depth knowledge of workers compensation and general insurance processes and regulations.
• Exceptional customer service capabilities and relationship-building skills.
• Strong communication and negotiation expertise.
• Highly analytical with meticulous attention to detail.
• Self-driven with the ability to work independently.

Employee Benefits

• Flexible hybrid working arrangements combining remote work and office presence for enhanced work-life integration.
• Life Leave package to support employees during significant life events without impacting annual leave.
• Gender-equal parental leave of 18 weeks with paid superannuation for all new parents.
• Access to various discounts on insurance products, vehicle rentals, accommodation, and other goods and services.

Recognition

• Recipient of the 2025 Excellence in Diversity, Equity & Inclusion Award by Insurance Business Australia for the Respect@QBE program.
• Platinum status on the Australian Workplace Equality Index affirming leadership in LGBTQI+ workplace inclusion.
• Ranked among the top ten medium-sized graduate employer programs in the 2025 AAGE survey.

Additional Information

Prospective employees must successfully complete work rights verification, police checks, and credit checks as employment prerequisites. We embrace diversity and encourage applicants from all backgrounds. Access support or accommodations are available upon request.