Customer Experience Technician

About the Role

Fisher & Paykel Appliances is a renowned New Zealand brand with a rich local heritage and global presence. Their culture is rooted in curiosity and passion for creating solutions centered on people, emphasizing values like trust, sustainability, innovation, generosity, and curiosity. The company fosters a collaborative environment in which all ideas are welcomed, assessed, and tested, aiming to be the world's most human-centered appliance brand.

Opportunity Overview

We are searching for a dedicated and skilled Customer Experience Technician to join our Auckland team. This position involves delivering expert technical service directly in customers' homes, ensuring a "Best in Class" experience. The role offers ongoing training and development, chances to enhance skills, share knowledge, and a supportive work-life balance.

Key Duties

• Diagnose, repair, and thoroughly test appliances to guarantee customer satisfaction.
• Continuously update and maintain product knowledge through training, manuals, and digital tools.
• Accurately complete all required service documentation, including job records and cash handling.
• Manage and organize your spare parts inventory effectively.

Candidate Requirements

• Demonstrated experience in diagnosing and repairing appliances.
• Relevant qualifications in electrical and appliance repair.
• Possession of a New Zealand registered Electrical Practicing Licence (e.g., EAS, EST, EASQ) is mandatory.
• Strong communication abilities and competence in computer usage.
• A customer-centric mindset with commitment to delivering exemplary service.

Benefits and Perks

• Work schedule tailored to support your personal and lifestyle commitments.
• Access to premium training and continuous product knowledge improvement.
• Participation in the company bonus and incentive programs.
• Employment with an innovative, people-oriented organization.
• Opportunity for career progression and development.
• Company vehicle provided.
• Generous discounts on products for employees, family, and friends.

Equal Opportunity Statement

Fisher & Paykel is committed to providing equal employment opportunities regardless of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or any other legally protected characteristics.