Customer Engineer

About Applied Materials

Applied Materials stands as the global frontrunner in materials science and engineering solutions integral to nearly every new semiconductor chip and advanced display worldwide. The equipment we develop and maintain is crucial for propelling artificial intelligence advancements and speeding the commercialization of cutting-edge semiconductor technologies. Join us to help advance materials science and engineering at a company foundational to the electronics industry, shaping the future of global technology.

Working Environment and Culture

Based in Singapore, our workplace fosters a culture that supports continuous learning, career progression, and innovation. We empower our teams to challenge boundaries and develop their expertise every day while benefiting from a supportive, leading multinational environment. Our commitment to employee well-being includes programs and support for personal and professional growth, ensuring care at work and beyond.

Role Overview and Responsibilities

• Collaborate with Senior Customer Engineers to install, maintain, and upgrade customer equipment effectively.
• Utilize digital analytics tools to assist in troubleshooting and diagnosing equipment issues.
• Apply basic diagnostic methods under guidance to evaluate and resolve technical problems.
• Carry out preventative and corrective maintenance tasks on systems including electrical, vacuum, mechanical, plasma, hydraulic, and gas, with comprehensive training provided.
• Maintain direct communication and coordination with customers to ensure seamless service delivery.
• Independently address issues and escalations when necessary.
• Perform additional duties as assigned.

Required Qualifications

• Completion of an Associate degree, technical military training, relevant field service experience, or a trade certification.
• Between 1 and 2 years of experience in customer or field service support, or a related technical domain.
• Ability to read and interpret mechanical and electrical schematics proficiently.
• Experience in diagnosing and rectifying basic technical challenges.
• Fundamental mechanical skills related to pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with the use of hand tools, including digital multimeters.
• Strong verbal and written communication abilities.
• Basic proficiency with Microsoft Office suite: Excel, Word, and PowerPoint.
• Valid driving license and eligibility to obtain a passport for travel purposes.
• Compliance with on-site safety, environmental, and COVID-19 protocols.

Preferred Qualifications

• Experience ranging from 2 to 4 years in customer or field service support or a related technical area.

Physical Considerations

This role requires the ability to engage in extensive physical activities such as prolonged walking and standing, navigating confined spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs or ladders, and working at elevated positions. Candidates must be capable of lifting up to 35 pounds and distinguishing colors. The environment may have elevated noise levels and requires use of hand and power tools. Working frequently in clean room conditions necessitates wearing specified personal protective equipment including coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Details

• Employment is full time with the employee status as Assignee/Regular.
• Business travel is expected approximately 10% of the time.
• Relocation support is not provided.

Diversity and Inclusion

Applied Materials is dedicated to equal employment opportunities; all qualified applicants will be considered without regard to race, color, nationality, citizenship status, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other legally protected classification.