Customer Engineer

Company Overview

Applied Materials leads globally in materials science and engineering solutions fundamental to the advancement of semiconductor chips and cutting-edge displays worldwide. Their equipment plays a pivotal role in driving AI innovations and accelerating next-gen semiconductor commercialization. Be part of a company that pushes boundaries in technology and materials science, helping to evolve the electronics industry.

Work Environment & Benefits

Based in Singapore, employees enjoy a supportive culture fostering continuous learning, growth, and innovation. Applied Materials provides comprehensive programs promoting well-being both professionally and personally, offering a nurturing and collaborative workplace atmosphere.

Role Overview

As a Field Service Engineer, titled Customer Engineer, you act as the primary interface with customers. You will assist in the installation, maintenance, and enhancement of customer equipment. Utilization of digital analytics is essential for fault diagnosis, complemented by basic diagnostic methods under senior guidance. This role covers preventative and corrective upkeep on various systems, including electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, alongside direct customer coordination for seamless service delivery.

Key Responsibilities

• Partner with Senior Field Service Engineers to install, service, and enhance equipment.
• Employ digital analytical tools to troubleshoot technical problems.
• Use fundamental diagnostic approaches to evaluate equipment issues with mentorship.
• Conduct both preventive and repair maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas components after undergoing training.
• Maintain direct communication with customers to facilitate smooth operations.
• Complete additional assignments as necessary.

Minimum Qualifications

• Completion of an Associate degree, military technical education, trade certification, or relevant field service experience.
• Between one to two years of experience in customer or field service, or allied technical roles.
• Capability to read and understand electrical and mechanical schematics.
• Experience in diagnosing and resolving fundamental technical issues.
• Basic mechanical knowledge in pneumatics, hydraulics, electronics, vacuum technology, or thermodynamics.
• Proficient use of hand tools, including digital multimeters.
• Strong written and verbal communication abilities.
• Working knowledge of Microsoft Office applications such as Excel, Word, and PowerPoint.
• Possession of a valid driving license and capacity to obtain a passport if travel is required.
• Compliance with on-site safety, environmental standards, and COVID-19 protocols.

Preferred Qualifications

• Experience ranging from two to four years in customer or field service roles or relevant technical fields.

Physical Requirements

This role demands physical stamina including prolonged walking and standing, working in confined spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs/ladders, working at elevated heights, and lifting up to 35 pounds. The candidate must have the ability to differentiate colors and safely handle electricity. Working environments may be noisy and involve usage of hand and power tools. The position often requires cleanroom work, necessitating use of protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

• Employment is full-time and regular (assignee status).
• Position requires approximately 10% travel.
• Relocation assistance is available.
• The company is committed to equal opportunity employment without discrimination based on race, color, nationality, religion, gender, age, disability, veteran status, or other legally protected categories.