Customer Due Diligence Officer

Overview

The Customer Due Diligence (CDD) Officer position is based in Dundalk HQ, Ireland, with options for remote work in the UK or Gibraltar on a hybrid basis. Reporting to the Senior CDD Officer, the role is integral to maintaining regulatory compliance and ensuring responsible gaming practices within the company.

Role Responsibilities

• Execute all necessary processes to comply with customer due diligence requirements for both digital and retail clients.
• Conduct customer profiling, including due diligence, enhanced due diligence, risk assessments, and risk profiling.
• Incorporate safer gambling principles into daily operations within the CDD team.
• Continuously monitor customer accounts to encourage responsible gaming and regulatory adherence, including direct communication with customers as needed.
• Evaluate customers' spending relative to income and supportive documents to assess affordability.
• Maintain and review logs and reports to ensure thorough and meaningful documentation for future reference.
• Update due diligence records accurately, documenting findings and ensuring accounts are comprehensively noted.
• Develop and maintain productive relationships across internal teams, preparing reports as required.
• Provide support in delivering educational training sessions for staff related to due diligence and safer gambling.
• Act as the primary contact for staff and external authorities concerning due diligence matters, including investigation and decision-making on appropriate actions.
• Assist with various compliance inquiries related to Customer Due Diligence, AML, and Safer Gambling.
• Perform ad hoc tasks and compile routine reports.
• Collaborate closely with Senior CDD Officers to achieve objectives, share best practices, and implement process improvements.

Candidate Profile

• Demonstrated interest and skill in due diligence, safer gambling, risk evaluation, and customer interaction.
• Prior experience in the betting or gaming industry is essential.
• Proficient in identifying and evaluating various risk types and escalating issues clearly and promptly.
• Ability to manage a complex workload, prioritizing and resolving queries accurately and efficiently.
• Thrive in a dynamic, deadline-driven environment with the capacity to work well under pressure.
• Strong attention to detail and precise accuracy in work.
• Excellent problem-solving ability and sound decision-making skills.
• Flexible and adaptable to change, with resilience to challenges.
• Superior communication and writing abilities.
• Confidence and tact in handling sensitive telephone conversations, showing empathy and a non-judgmental attitude.
• Highly organized with strong administrative capabilities and a meticulous approach to case management.
• Experience in Due Diligence or Safer Gambling roles and familiarity with Gambling Commission regulations are advantageous.
• Capability to work effectively both independently and as part of a team.
• Strong interpersonal skills to establish rapport with customers and internal stakeholders.

Working Pattern

This role operates across a 7-day workweek, with an expectation to work approximately one weekend out of every four.

About the Company

BOYLE Sports is a leading independent bookmaker with a significant presence in both the online and retail sports betting sectors. Established in 1982, the Irish family-owned company boasts over 390 retail locations across Ireland and the UK, employing more than 2,700 personnel. The company emphasizes a 'Customer First' philosophy and is actively involved in high-profile sports sponsorships including West Ham United Football Club and prominent events such as the Irish Grand National and the World Grand Prix of Darts.