Customer Delivery Driver

Role Overview

Serving as a key link in our stores that have actively contributed to their communities for over 150 years, you will play a vital role as a Customer Delivery Driver. Your main responsibility will be to deliver customer orders directly to their homes, providing a warm, energetic, and caring service that embodies our commitment to fulfilling our customers' online shopping needs reliably every day.

Key Eligibility Criteria

• Applicants must be over 18 years old.
• Must hold a valid full UK or EU driving license for a minimum of 12 months with no more than 6 penalty points.
• Right to Work in the UK is essential.
• Applicants will undergo an online driving risk assessment as part of the interview process, followed by a practical driving assessment upon joining.
• Our fleet includes in-vehicle AI monitoring systems designed to encourage safe driving and protect all road users.

Primary Duties

• Represent the company positively at every customer's doorstep by providing friendly, thoughtful service.
• Drive a 3.5 tonne refrigerated vehicle to deliver grocery orders punctually and in excellent condition.
• Inspect the vehicle before each journey to ensure it is safe, clean, well-organized, and that customers’ orders are securely stowed.
• Follow assigned routes and drive safely irrespective of varying weather, traffic, or road conditions.
• Handle containers up to 15kg and deliver shopping to diverse property types which might include stairs, lifts, or longer walks from the vehicle.
• Communicate clearly with customers regarding any delays, queries, or delivery modifications.
• Assist with other store duties as needed during periods without active deliveries.

Personal Qualities and Skills Required

• Personable with a genuine desire to provide outstanding customer service.
• Comfortable driving larger vehicles safely through diverse environments ranging from busy city streets to narrow country roads.
• Physically fit to operate in a fast-paced setting, regularly handling items weighing up to 15kg.
• Capable of exercising sound judgement and initiative to resolve issues and prioritize safety on the road.
• Able to work independently while also integrating well with the wider store team.
• Flexible and willing to undertake various store roles and embrace new challenges.
• Eager to learn and apply new skills to enhance service quality, including proficiency with route and delivery technology.

Employee Benefits

• Discount card providing 10% savings at multiple stores, increasing to 15% at our own stores on Fridays and Saturdays.
• Holiday entitlement proportionate to hours worked.
• Enhanced family leave options including maternity, paternity, adoption, and more.
• Competitive pension scheme with company contributions between 4% and 7.5%, plus life insurance up to six times salary.
• Employee share purchase schemes offering discounted stock options.
• Additional retail discounts on travel, dining, and various retailers.
• Physical health support through bike schemes, gym discounts, and health/dental cash plans.
• Mental health resources including round-the-clock access to assistance programs and online platforms.
• Financial aids such as interest-free season ticket loans, payroll advances, reasonable loans, and savings opportunities.

Commitment to Inclusion

We foster an inclusive workplace where every colleague is encouraged to reach their full potential and every customer is welcomed. Our support includes discretionary leave options for families, mentorship, comprehensive training, career development opportunities, and networks championing diversity. Reasonable adjustments during recruitment and employment are available to support all applicants and employees.