Customer Delivery Driver - Pontypridd Extra

Role Overview

As the representative of Tesco while on the road, the Customer Delivery Driver interacts directly with customers at their homes. This position goes beyond merely driving; it revolves around assisting customers and delivering excellent service with a friendly attitude. The work is active, involving physical tasks, and offers diverse daily experiences. Most of the day is spent working independently, but a supportive network of managers and colleagues is available when needed.

Key Responsibilities

• Maintain cleanliness and organization of your van, trays, and working area to ensure all deliveries arrive in impeccable condition.
• Load the van safely and conduct all necessary checks to confirm it is safe, reliable, and ready for service.
• Communicate any changes, substitutions, or short-dated items in orders to customers warmly and clearly, providing refunds when appropriate to maintain a seamless customer experience.
• Handle all products carefully, treating each delivery with utmost care to uphold quality and customer confidence.
• Deliver within assigned time slots, greet customers warmly at their doorstep, and ensure they feel valued and well cared for.

Requirements

• Build solid connections with team members to foster a positive team environment and provide top-quality customer service.
• Display a warm and approachable demeanor both with customers and colleagues.
• Adapt quickly to changes in customer requirements and embrace dynamic working conditions both on the road and in-store.
• Hold a valid UK, EU, or EEA driving license (full or automatic) held for at least 12 months with no more than three penalty points.

Compensation and Benefits

• Starting pay at pounds 14.18 per hour, increasing to pounds 15.45 in stores located within the M25 area.
• Guaranteed a minimum of 16 working hours per week, with some roles starting from 12 hours weekly.
• Holiday entitlement starting at 20 days plus an additional personal day, increasing to 22 days after one year of service, plus bank holidays.
• Flexible working options available from the start of employment.
• Employee discount of 10% with a colleague Clubcard, increasing to 15% during pay-day weekends, including an extra card for family use.
• Access to free wellbeing support services focusing on mental, physical, and overall life health.
• Life insurance coverage amounting to five times the salary and access to a pension scheme with employer contributions up to 7.5%.
• Additional benefits such as various discounts, share options, and a cycle-to-work scheme.
• Uniform provided and policies available to support employees through important life events.

About Tesco

At Tesco, our mission is to become every customer’s preferred shopping option. We aim to positively impact customers, communities, and the environment through responsible and sustainable practices every day. We embrace diversity, equity, and inclusion, fostering an environment where everyone feels represented and empowered to be themselves. We support flexible working arrangements and welcome conversations about individual needs during the application process. We take pride in our status as a Disability Confident Leader and ensure a fully inclusive and accessible recruitment process.