Cafe Team Member

About the Role

Join our cafe team as a Cafe Team Member where each day starts fresh with brewing tea and opening doors to welcome customers. As a key player in the cafe, you will engage in light cooking, interact warmly with patrons, and contribute significantly to customer satisfaction. Your role encompasses preparing and serving dishes that meet our high menu standards and rigorous safety guidelines. Besides food prep, you will maintain cleanliness of kitchen equipment and customer areas to ensure a welcoming environment.

This dynamic position offers flexible shifts, opportunities for advancement, and a minimum of 8 guaranteed working hours weekly. Shift schedules will be provided three weeks in advance within specified availability windows. We are open to accommodating schedules that closely align with these timeframes. Candidates must be 18 years or older to apply.

Core Responsibilities

• Ensure cleanliness and orderliness of kitchen utensils and equipment.
• Deliver swift, efficient, and courteous service to customers.
• Comply with food safety and hygiene protocols, maintaining relevant daily records.
• Manage stock freshness using first in, first out (FIFO) methods.
• Receive deliveries and securely store food items.
• Adhere to all operational policies and procedures.
• Prepare, cook, and serve food items strictly according to the cafe menu.
• Maintain cafe standards and ensure availability of all menu items.
• Be fully knowledgeable of the menu and serve items as intended.
• Handle customer complaints effectively and communicate relevant information to the Café Manager.
• Stay informed on company updates and new initiatives.
• Keep cafe tables clean and sanitized.

Candidate Requirements

• Strong dedication to hospitality and excellent customer service.
• Understanding of Health and Safety standards.
• Ability to work efficiently while keeping the environment clean.
• Teamwork skills and effective communication with a proactive approach.
• Capability to multitask and perform well under pressure.
• Initiative to suggest improvements and adapt to evolving work demands.
• Good organizational and planning skills.
• Comfortable and adaptable in a busy, fast-paced setting.

Benefits and Perks

• Enjoy a healthy work-life balance with flexible working options from the start.
• Discounts including 10% off generally and 15% on pay day weekends; save up to £2,000 annually with Colleague Clubcard, shareable with family outside your home.
• Retirement savings plan and life assurance coverage.
• Access to complimentary wellbeing services supporting mental and physical health.
• Exclusive discounts on a variety of everyday purchases, dining, family treats, and home utility bills.
• Uniform provided to employees.
• Policies supporting life’s various significant moments.
• 28 days of holiday including Bank Holidays.
• Involvement in colleague networks that promote inclusivity and community.

Additional Information

Our network of 329 cafes nationwide is renowned for high-quality customer experiences where no two days are the same. We pride ourselves on fostering a family-like workplace culture that is open and inclusive to all. We strongly encourage discussions about flexible work arrangements to accommodate different life situations, whether early career, caregiving, approaching retirement, or parenthood.

We are recognized as a Disability Confident Leader, committed to an accessible and inclusive recruitment process. Occasionally, roles may close earlier than planned due to applicant volume to manage recruitment efficiently. Feedback will be provided only to candidates who progress to interviews.