Customer Delivery Driver - Clay Cross Extra

Role Overview

This position places you as the welcoming representative of Tesco on the road, delivering orders directly to customers' homes. The role demands more than just driving – it includes offering excellent customer service with a friendly attitude. The work is active, hands-on, and varied, where no two shifts are identical. While you will mostly operate independently, support from managers and colleagues at the base is available whenever you need assistance.

Pay for Customer Delivery Drivers starts at £14.18 per hour, increasing to £15.45 per hour for stores located within the M25. Certain locations may have additional pay incentives. A guaranteed minimum of 16 working hours per week is offered, with roles possibly available from as low as 12 hours per week.

Work Schedule

• Sunday: 18:00 - 22:00
• Monday: 18:00 - 22:00
• Friday: 07:00 - 15:30
• Saturday: 07:00 - 19:00

Key Responsibilities

• Maintain cleanliness and organization of your delivery van, trays, and work area to ensure all orders reach customers in excellent condition.
• Load your van safely and conduct necessary checks to confirm its roadworthiness and reliability for service.
• Communicate courteously with customers about any order modifications, substitutions, or items nearing expiration, providing refunds if necessary to ensure a smooth delivery experience.
• Handle all products carefully as if they were your own, to preserve quality and gain customer trust.
• Deliver orders within agreed time windows, providing warm and genuine service at customers' doorsteps to ensure they feel valued and well cared for.

Required Qualifications and Attributes

• Develop strong relationships with colleagues to foster a positive team environment that supports excellent customer service.
• Demonstrate a warm and welcoming approach towards both customers and co-workers.
• Adapt promptly to customer needs and changes while on the road and at the store.
• Possess a valid UK/EU/EEA driving license (full or automatic) held for at least 12 months, with no more than 3 penalty points.

Benefits and Perks

• Start with 20 days of holiday plus one personal day, increasing to 22 days after 12 months, plus Bank Holidays.
• Flexible working options available from the first day of employment.
• Colleague Clubcard entitlement offering 10% discount, increasing to 15% on pay-day weekends, with a second card to share with family members.
• Access to free wellbeing services supporting mental, physical, and life health.
• Life insurance coverage worth five times your salary and a pension plan with up to 7.5% matched contributions.
• A variety of selectable benefits including discounts, share schemes, and a cycle-to-work program.
• Provided uniform and policies to assist during important life moments.

About Tesco

Tesco aims to be every customer's preferred shopping option by responsibly and sustainably serving customers, communities, and the planet daily. The company embraces diversity, equity, and inclusion, ensuring everyone feels represented and welcomed. It supports applicants with flexible working conversations and offers an accessible recruitment process. Tesco is recognized as a Disability Confident Leader, promoting an inclusive working environment.