Customer Delivery Driver - Bicester Superstore

Role Overview

Representing Tesco on the road, Customer Delivery Drivers visit customers directly at their homes. This position extends beyond just driving; it requires delivering excellent customer service with friendliness and professionalism. The job is hands-on, physically active, and varies daily. While much of the work is performed independently, a supportive team at the store is always available.

Starting pay is £14.18 per hour, increasing to £15.45 in stores within the M25 area. Some locations may provide extra payments. There is a guaranteed minimum of 16 working hours per week, with options also available from 12 hours.

Key Duties

• Maintain cleanliness and organization of delivery vehicles, trays, and workspaces to ensure customers receive their orders in optimal condition.
• Load vans securely and conduct thorough vehicle checks to confirm roadworthiness and readiness for service.
• Communicate clearly with customers about any order modifications, substitutions, or nearing expiration items, handling refunds when necessary to ensure a smooth, positive experience.
• Handle products carefully, treating every delivery as personally important to uphold quality and customer trust.
• Deliver orders within scheduled time slots, providing warm, genuine service at doorsteps to leave customers feeling appreciated and well supported.

Candidate Requirements

• Foster strong relationships with colleagues to enhance teamwork and deliver outstanding customer experiences.
• Exhibit a friendly and welcoming attitude towards both customers and team members.
• Adapt promptly to evolving customer needs and changes while on the road or in-store.
• Hold a valid full UK, EU, or EEA driving license (manual or automatic) for at least one year without more than three penalty points.

Benefits & Perks

• Starting with 20 days of holiday plus one personal day, increasing to 22 days after 12 months, in addition to Bank Holidays.
• Flexible working arrangements available from the beginning of employment.
• 10% discount through the Colleague Clubcard, increasing to 15% during pay-day weekends, with a secondary card for family use.
• Access to complimentary wellbeing services supporting physical and mental health.
• Life insurance coverage amounting to five times your salary, complemented by an award-winning pension scheme with matched contributions up to 7.5%.
• Varied additional benefits including discounts, employee share schemes, and cycle-to-work initiatives.
• Provision of uniform and policies designed to support employees during significant life events.

About Tesco

Tesco aims to be every customer’s favourite shopping destination, focusing on serving customers, communities, and the environment responsibly and sustainably. The company is dedicated to fostering diversity, equity, and inclusion, ensuring that everyone feels welcomed and valued. Flexible working conversations are encouraged from the application stage to support individual needs. Tesco is a Disability Confident Leader and committed to providing an accessible recruitment process.