Customer Delivery Driver

About the Role

Join our team at Sainsbury's, a trusted name in community retail for over 150 years, as a Customer Delivery Driver. In this role, you will be the friendly face delivering customers' grocery orders right to their doorsteps, embodying our dedication to exceptional service and freshness every day.

Key Responsibilities

• Provide a warm, helpful, and thoughtful delivery service that makes customers feel appreciated at every doorstep.
• Operate a 3.5-tonne refrigerated van to deliver groceries punctually and in perfect condition.
• Perform pre-trip checks to ensure the van is roadworthy, clean, organized, and that customer orders are securely loaded.
• Follow prescribed routes while driving safely under varying traffic, weather, and roadway conditions.
• Handle moving containers of up to 15 kilograms and deliver shopping to various property types, occasionally involving steps, lifts, or extended walks.
• Maintain clear and courteous communication with customers regarding delivery status, delays, and order inquiries.
• Assist store operations when not actively making deliveries, supporting team needs as required.

Candidate Requirements

• Be at least 18 years old with a full UK or EU driving licence held for a minimum of 12 months and no more than six penalty points.
• Successful completion of an online driving risk assessment and a subsequent in-person driving evaluation upon hiring.
• Legally eligible to work in the UK.
• Adhere to new safety protocols utilizing in-vehicle AI cameras to ensure compliance with road safety and defensive driving standards.
• Possess a friendly and enthusiastic approach with a genuine desire to provide excellent customer experiences.
• Comfortable and skilled at driving larger vehicles safely across diverse environments including urban centers, residential neighborhoods, and rural roads.
• Capable of working in a physically demanding, fast-paced setting, handling frequent lifting of items up to 15kg.
• Demonstrate sound judgment, problem solving, and the ability to make safe decisions independently while on the road.
• Work effectively both independently and collaboratively within the wider store team.
• Flexible to undertake different tasks across the store and embrace new challenges and skills.
• Eager to learn and adapt using technology for route optimization and delivery tracking.

Employee Support and Benefits

• Enjoy a 10% discount card usable at Sainsbury’s, Argos, Tu, and Habitat, with increased savings to 15% at Sainsbury’s every Friday and Saturday.
• Receive holiday entitlement proportionate to hours worked.
• Benefit from enhanced leave options including Maternity, Paternity, and Adoption leave.
• Access a pension scheme with employer contributions ranging from 4% to 7.5% and life insurance cover up to six times salary.
• Opportunity to participate in discounted employee share purchase schemes.
• Additional retail discounts for dining, travel, and other outlets.
• Programs promoting physical wellbeing such as cycle-to-work schemes, bike rental, discounted gym memberships, and health/dental plans.
• Comprehensive mental health support including 24/7 Employee Assistance Program and online wellbeing resources.
• Financial assistance options like interest-free season ticket loans, pay advances, and affordable lending directly from salary.

Diversity and Inclusion

We pride ourselves on fostering an inclusive workplace where everyone can thrive and feel welcomed. Enhanced family leave options and career support resources are offered to help colleagues achieve their potential. Our internal networks promote representation and help address potential barriers. We provide development opportunities such as mentorship, training, and advancement to help you grow professionally. If accommodations are needed during recruitment, please inform us for support.