Store Manager - Convenience

About the Role

At Sainsbury's, our store management teams are instrumental in shaping our business success. With decisive leadership, a dedication to customer service, and a keen eye for opportunities, Store Managers empower their teams to elevate standards every day. From ensuring product availability and safety compliance to maintaining smooth daily operations, Store Managers actively engage to create rewarding experiences for colleagues and exceptional shopping for our customers.

Key Responsibilities

• Take full charge of your convenience store, leading the team to deliver on our purpose of making good food enjoyable, accessible, and affordable for everyone every day.
• Oversee operational management, including planning for trading activities up to six months ahead, staying commercially savvy, and ensuring all activities meet safety and legal standards.
• Support and lead Customer and Trading Managers who manage shifts, and drive store performance through proactive anticipation of challenges and opportunities.
• Navigate the complexities of retail including executing new business initiatives, managing change programs, and making tough decisions responsibly.

What Makes a Successful Store Manager

• Consistently deliver outstanding customer experiences and actively work to enhance the shopping journey.
• Lead operations with accountability for customer satisfaction, financial targets, and organizational outcomes.
• Exemplify excellent service and uphold business values by setting an example for managers and team members.
• Utilize data and insights to guide planning, improve performance, and track key performance indicators effectively.
• Handle employee relations confidently, including cases such as dismissals, and interpret HR policies accurately.
• Lead through change by engaging your team with purpose and fostering wellbeing.
• Develop leadership capabilities within your team, empowering others to grow and succeed.

Essential Qualifications and Experience

• Proven experience managing a fast-paced retail operation delivering strong results across customer service, sales, and team performance.
• Ability to use insights and data analytics to make informed decisions that improve store operations and customer satisfaction.
• Confidence and competence in handling employee relations matters, consistently applying HR policies with empathy and fairness.
• Track record of building and developing leadership skills within teams and effectively managing change while maintaining motivation.
• Role model of company service standards and values, consistently demonstrating commitment and professionalism.

Benefits and Rewards

• Competitive salary reflecting your experience, the size, complexity, and location of your store.
• Access to private healthcare for yourself with an option to upgrade to family cover annually.
• Interest-free car loan up to £10,000 exclusively for our store managers.
• Annual bonus plan based on the store’s performance and your individual contributions.
• Discount card offering 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks, rising to 15% on Fridays and Saturdays at Sainsbury’s stores.
• Generous holiday allowance including maternity and paternity leave options.
• Pension scheme with matching contributions between 4% and 7.5% of your pension payments.
• Opportunity to participate in Sainsbury’s share scheme to invest at discounted prices.
• Comprehensive wellbeing support including emotional counseling and access to legal and financial advice.
• Employee networks to connect with colleagues and support personal and professional growth.
• Cycle to Work program with tax and National Insurance savings on new bikes and equipment.
• Special discounts on gym memberships, dining, holidays, retail vouchers, and more.

Commitment to Inclusion

We strive to be an inclusive employer where every colleague can thrive and every customer feels valued. We offer discretionary leave enhancements for families and support carers, alongside resources to enable colleagues to understand and excel in their roles. Through internal networks, training, mentorship, and diversity initiatives, we foster a respectful and supportive workplace. Reasonable adjustments during recruitment and interviews are available upon request to support all applicants.