Customer Data Analyst

About Foodstuffs North Island

Foodstuffs North Island Limited operates well-known New Zealand grocery brands including New World, PAK’nSAVE, and Four Square with over 300 stores and a workforce exceeding 27,000 members. As a locally owned cooperative, the company is committed to reflecting and serving its diverse communities with a strong focus on celebrating the individuality of its people.

Role Overview

We are seeking a Customer Data Analyst to join our Customer Data & Intelligence team for a fixed term of 12 months. This role is pivotal in advancing our vision to become New Zealand's most customer-centric retailer by transforming complex datasets into actionable customer insights. These insights will support improved decision-making, enhanced customer experiences, and growth of our grocery brands.

Key Responsibilities

• Generate customer insights, marketing intelligence, and provide data-backed recommendations aligned with business priorities.
• Analyze customer behaviors to uncover opportunities for improved engagement and enhanced customer outcomes.
• Develop customer segmentation models, targeting strategies, and analytical solutions to underpin marketing campaigns.
• Create dashboards, reports, and data visualizations that effectively communicate information.
• Collaborate with internal teams and external partners to leverage customer data assets to their fullest potential.
• Assist with optimizing and automating customer data processes, reporting, and insight generation.
• Evaluate the impact of customer and marketing initiatives through comprehensive data analysis.
• Promote a customer-first, insight-driven approach throughout the organization.

Candidate Profile

You are inquisitive, analytical, and deeply customer-focused with a knack for deriving meaningful business insights from data. Problem-solving and opportunity identification excite you, and you communicate complex data clearly to diverse stakeholders. A collaborative mindset and confidence working across multifunctional teams will help you thrive.

Required Experience & Skills

• Experience in customer analytics, business intelligence, market research, or a comparable analytical discipline.
• Strong analytical aptitude to detect trends, patterns, and actionable opportunities.
• Proficiency in Tableau for data visualization.
• Solid experience with BigQuery, SQL, or comparable scripting languages.
• Effective communication and stakeholder relationship management skills to translate data complexity into actionable insights.
• Demonstrated collaboration skills with the capacity to engage varied teams and partners.
• Background in retail, FMCG, loyalty programs, or customer-centric environments is advantageous.

Benefits Offered

• Complimentary parking with access to over 1,000 carparks including 36 equipped with electric vehicle plugs.
• Onsite café with subsidised meals, a mini mart, and 5% discount at retail stores.
• Flexible working arrangements and a dedicated day off on your birthday.
• Access to internal learning and development programs, flu vaccinations, and participation in social networks known as Tribes.

Inclusion & Accessibility

We strongly embrace diversity and inclusion, valuing courageous behavior and fostering a supportive environment where everyone can be their authentic selves. We encourage candidates from all backgrounds and those with disabilities or neurodiversity to apply. Assistance is available upon request to accommodate accessibility needs during the recruitment process.

Additional Information

We utilize artificial intelligence tools to aid in reviewing applications and assessing candidate materials; however, final decisions are made by our recruitment team to ensure fairness and accuracy. For further details on data processing or to request accommodations, please contact the recruitment team directly.