Customer Contact Communications Associate - Voice Support
Bengaluru, Karnataka, India · Full Time
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- Experience
- Up to 1 yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- Undergraduate
- Eligibility
- Applicants with an undergraduate qualification and up to one year of relevant experience are eligible to apply. Must be willing to work in rotational shifts and follow supervision guidelines.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We are seeking a Customer Contact Communications Associate specialized in voice support within an omnichannel environment. This role focuses on providing seamless and integrated customer service experiences across various platforms, ensuring consistent interactions regardless of the medium.
Key Responsibilities
- Manage and resolve customer queries promptly through voice channels, handling escalations and complaints effectively.
- Provide appropriate solutions ensuring closure of faults and complaints within designated Service Level Agreements (SLAs).
- Record, diagnose, troubleshoot, and resolve incidents or service requests, or escalate them when necessary.
- Handle unplanned disruptions by restoring normal voice service operations swiftly.
- Coordinate customer support efforts as part of an integrated omnichannel experience.
Requirements and Skills
- Undergraduate qualification.
- 0 to 1 year of relevant experience.
- Effective verbal and written communication skills.
- Capability to work collaboratively in a team environment.
- Ability to remain composed and perform efficiently under pressure.
- Strong interpersonal, collaboration, and negotiation skills.
- Customer-focused approach ensuring high levels of satisfaction and support quality.
- Ability to follow detailed instructions with decisions impacting personal work, supervised closely.
Other Details
- Role primarily involves solving routine problems using established guidelines and precedents.
- Main interactions are within the team and with direct supervisors.
- Predominantly an individual contributor role with a defined and narrow scope.
- May require working in rotational shifts.
About the Company
Accenture is a global professional services firm renowned for leadership in digital, cloud, and security. With a workforce of 784,000 across more than 120 countries, Accenture combines expertise across 40+ industries to deliver strategy, consulting, technology, and operations solutions powered by advanced technology and intelligent operations centers.
Minimum education
Bachelor's Degree