Customer Contact Communications Associate - Voice

About the Role

Join as a Customer Contact Communications Associate in our voice-based customer support vertical located in Mumbai Metropolitan Region. You will be tasked with managing and resolving customer queries, handling complaints and escalations from dissatisfied customers, and ensuring resolution of issues within defined service level agreements (SLAs). This position emphasizes delivering a consistent and integrated omnichannel customer experience across platforms like online, in-store, and mobile, coordinating efforts between marketing, sales, and customer service to maximize customer satisfaction and engagement.

Key Responsibilities

• Resolve routine customer problems primarily by following established guidelines and precedents.
• Interact mostly within the immediate team and with direct supervisors for guidance.
• Adhere to detailed instructions for all assigned tasks and decisions.
• Contribute individually within a team environment handling a clearly defined scope of work.
• Participate in rotational shifts as required by business needs.

Candidate Qualifications and Skills

• Any graduation degree is acceptable.
• Experience between 0 to 1 year is preferred.
• Strong capabilities in customer care, communications, satisfaction, and support operations.
• Effective written and verbal communication skills.
• Understanding of customer experience (CX) principles and omnichannel service delivery.

About the Company

This role is with Accenture, a leading global professional services firm specializing in digital, cloud, and security technologies. With a workforce of 784,000 employees serving clients in over 120 countries, Accenture integrates technology with human insight to foster client success across many industries.