Customer Contact Communications Associate - Messaging
Gurugram, Haryana, India · Full Time
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- Experience
- Up to 1 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Open to candidates with any graduation degree and 0-1 year of experience, proficient in English at an international standard.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
This position is part of Accenture's Customer Support vertical, focusing on managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and providing optimal solutions. A key responsibility includes closing faults and complaints within designated Service Level Agreements (SLAs). The role emphasizes omnichannel customer service, which delivers a seamless and integrated customer experience across multiple platforms such as online, in-store, and mobile channels. This approach ensures consistent customer interaction regardless of the platform, aiming to improve customer satisfaction and engagement by coordinating marketing, sales, and support efforts.
Role Responsibilities
- Resolve routine customer issues primarily by following established precedents and general guidelines.
- Communicate effectively in written and verbal English (international proficiency required).
- Engage mainly with team members and direct supervisors for coordination and task management.
- Receive detailed instructions for all assigned tasks.
- Make work decisions that directly affect individual tasks under close supervision.
- Contribute as an individual team member with a clearly defined and limited scope of work.
- Be prepared to work in rotational shifts as required by the role.
Qualifications and Skills
- Any graduation degree is acceptable.
- Experience range from 0 to 1 year in related fields or roles.
- Strong written and verbal communication abilities in English at an international proficiency level.
About Accenture
Accenture is a global leader in professional services with expertise in digital, cloud, and security. With over 784,000 employees across more than 120 countries, the company delivers strategy and consulting, technology and operations, and creative services backed by advanced technology centers worldwide. Accenture focuses on leveraging technological innovation and human creativity to drive value and shared success for clients, collaborators, and communities.
Minimum education
Bachelor's Degree