Customer Care Executive
Victa Earlyjobs Technologies Private Limited
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 16,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking a dedicated Customer Care Executive to join our team in Bengaluru, Karnataka. This role demands excellent communication skills to handle customer interactions through various channels including inbound and outbound calls, emails, and chat. The candidate will be responsible for providing accurate information regarding the company's products, services, and policies while addressing customer concerns with professionalism and efficiency.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat platforms.
- Deliver precise and comprehensive details about products, services, and company protocols.
- Listen attentively to customer issues and offer suitable resolutions.
- Address complaints promptly and ensure proper follow-up for issue closure.
- Maintain courteous, professional, and customer-centric communication at all times.
- Escalate complex or unresolved issues to designated teams when necessary.
- Keep accurate records of customer interactions and update system logs accordingly.
- Collaborate with internal departments to facilitate swift problem resolution.
- Uphold company policies, operational procedures, and quality assurance standards.
- Document detailed accounts of customer interactions and resolution actions.