Customer Care Executive

Role Overview

As a Customer Care Executive, you will act as the primary point of contact for customers, addressing their inquiries and resolving issues efficiently through various communication channels including phone, WhatsApp, email, and SMS.

Key Responsibilities

• Respond to and manage customer questions across multiple platforms such as phone calls, WhatsApp messages, emails, and SMS.
• Identify customer issues accurately and offer suitable solutions promptly.
• Liaise closely with internal teams to facilitate resolution of customer concerns.
• Provide timely updates and information on solutions to customers.
• Work with courier and logistics partners to track and confirm order status and deliveries.
• Use Microsoft Excel to maintain and update detailed order and customer information.
• Monitor customer orders vigilantly and ensure follow-up on any delays or pending deliveries.
• Process online orders across various portals as needed.
• Carry out data entry and manage data processing tasks diligently.
• Keep precise and current records of customer interactions and order details.

Compensation Details

This position offers a monthly pay ranging between 15,000 to 20,000 INR.