Customer Care Executive

Job Overview

Join Hird Services as a Customer Care Executive to support US-based members with inquiries related to healthcare insurance, claims, and policy details. This role requires strong customer orientation and compliance with healthcare confidentiality standards.

Key Responsibilities

• Manage inbound calls addressing healthcare insurance questions, claim statuses, and coverage specifics for US clients.
• Deliver precise information on eligibility, deductibles, payments, and prior authorizations.
• Properly document all interactions while safeguarding patient information in line with HIPAA regulations.
• Resolve member concerns promptly, prioritizing customer satisfaction.
• Escalate complex cases to specialized departments as necessary.
• Remain informed on system updates, policy changes, and meet predefined quality and productivity benchmarks.

Candidate Requirements

• Excellent English communication skills, both verbal and written.
• Strong abilities in comprehension, analysis, and handling multiple tasks simultaneously.
• Basic understanding of professional business writing and email etiquette.
• Customer service mindset with well-developed soft skills.
• Not currently enrolled in any full-time educational program.
• Willingness to work night shifts and operate on-site in Mumbai.
• Open to relocation within local transport limits if residing outstation.
• Possession of original Aadhar Card and PAN Card is mandatory.

Perks and Benefits

• Performance-linked incentives to reward achievements.
• One-way cab drop facility for employees residing within transport boundaries.
• Night shift allowance up to 3,000 INR per month.
• Comprehensive training programs aimed at skill enhancement.
• Possibility for long-term career advancement within the company.