Customer Support Executive

About the Role

We are looking for a Customer Support Executive to join our team immediately. This role welcomes both freshers and candidates with at least six months of experience in BPO or customer support. Your primary responsibility will be to handle customer queries efficiently, ensuring their concerns are addressed professionally and accurately.

Key Responsibilities

• Respond to customer questions and provide precise solutions.
• Assist and support customers courteously, focusing on their satisfaction.
• Uphold high standards of customer service and quality compliance.
• Communicate clearly to understand and fulfill customer needs.
• Keep detailed records of customer interactions and transactions.
• Escalate complex or unresolved issues to relevant teams as needed.

Candidate Eligibility & Requirements

• Open to fresh graduates and those with minimum six months’ experience in BPO or customer support.
• Strong command of English, both spoken and written.
• Effective customer management and problem-solving skills.
• Basic computer skills including typing proficiency.
• Flexibility to work in rotational shifts.
• Immediate availability preferred.

Skills Needed

• Proficient English communication skills.
• Customer support expertise.
• Active listening capabilities.
• Problem-solving aptitude.
• Basic computer literacy.
• Positive mindset and eagerness to learn.