Customer Care Executive

About the Role

We are expanding our Customer Experience team and seeking motivated professionals to join our growing operation in South City Dublin, located conveniently on the Luas line. This full-time position offers a hybrid working model with two days in the office and three days remote after successful completion of probation.

Key Responsibilities

• Assist customers via phone, email, and digital communication platforms.
• Manage customer inquiries, update accounts, and process service requests efficiently.
• Consistently deliver outstanding customer service to enhance satisfaction in every interaction.
• Contribute to achieving team service targets and uphold quality standards.
• Maintain precise records and exercise great attention to detail in all tasks.

Candidate Profile

• Minimum of one year experience in customer service, contact centers, retail, hospitality, or other client-facing roles.
• Exceptional verbal and listening communication skills.
• A proactive and solution-oriented attitude toward customer challenges.
• Strong organizational skills with the ability to multitask effectively.
• Thrive in a fast-paced work environment.

Benefits and Perks

• Competitive annual base salary.
• Quarterly performance bonus rewarding your contributions.
• Pension scheme and healthcare coverage included.
• Company-provided mobile phone plan.
• Fully funded professional qualifications and career development opportunities.
• Hybrid work arrangement post probation period.
• Real opportunities for career advancement within the company.
• Modern office facilities in Dublin South with excellent transport access.