Customer Assistant - Shankill Express

About the Role

We pride ourselves on providing customers with an extensive range of products, from groceries to clothing, household items, and financial services, across multiple stores in the UK and Ireland. We are continually seeking enthusiastic individuals who share our passion for outstanding customer care. Our core philosophy, "Every Little Helps," extends beyond customer service to fostering a respectful and supportive work environment where everyone can progress. A successful candidate's employment offer will depend on submitting bank account details prior to commencement.

Responsibilities

• Prioritize customers in every task and interaction.
• Build relationships by recognizing and assisting customers with pride.
• Ensure availability of products and services at all times.
• Handle merchandise carefully to maintain its quality for customers.
• Maintain cleanliness and orderliness of sales floor and storage areas continually.
• Apply training to follow departmental procedures and routines accurately.
• Comply with all company policies and health and safety standards.
• Assist colleagues across other departments as required beyond core responsibilities.

Requirements

• Demonstrate excellent, natural customer service by smiling, greeting, acknowledging, and assisting customers proactively.
• Commit strong effort towards customers, team, and department success.
• Effectively prioritize tasks to serve customer needs precisely.
• Show adaptability and resilience to cope with the dynamic business environment.
• Follow verbal and written instructions reliably.
• Be dependable and punctual in attendance.
• Maintain a smart and neat appearance consistently.

Benefits

• Competitive salary package.
• Bonus schemes available subject to terms.
• Access to a Virtual GP service offering confidential online medical consultations and prescriptions; reduced costs extend to household family members.
• 24/7 Employee Assistance Programme for immediate emotional support and various well-being services encompassing physical and mental health.
• Colleague Clubcard providing discounts of 10% in-store and online, enhanced discounts once a month and twice annually, plus 20% off clothing all year, extendable to family members.
• Life assurance coverage.
• Participation in pension schemes.
• Save As You Earn plans available.
• Paid family leave provisions.
• Bike to Work scheme.
• Long service recognition awards.
• Commuter benefits program.
• Note: Eligibility criteria and regulations apply to certain schemes.

About Us

Our vision is to become every shopper's preferred choice, whether at home or on the move, with a core mission to serve customers, communities, and the environment better every day. Serving involves responsibility beyond transactions, demonstrated through community involvement, charitable partnerships, and supporting those facing food insecurity. Since 1997, Tesco Ireland operates over 190 stores, employing 13,000+ people and supporting numerous jobs and local suppliers, especially small and medium enterprises. We pride ourselves on partnership with Irish suppliers, reflected by award-winning product ranges.

We are devoted to an inclusive culture where everyone feels free to be themselves, grounded in our respect-driven values. We encourage open discussions on flexible working arrangements accommodating various life stages and needs. We uphold equal opportunity recruitment, providing accessible processes and inviting requests for adjustments to support candidates effectively.