Customer Assistant – Nights

About the Role

At the core of our community-focused stores, which have proudly served customers for over 150 years, this role as a Night Customer Assistant is essential to ensuring smooth nightly operations. You will contribute energy and teamwork to thrive in a dynamic environment, helping provide customers with everything they expect from us daily.

Key Responsibilities

• Prepare the store for the following day by restocking shelves steadily throughout the night and handling various types of products.
• Maintain cleanliness and orderliness of your workstation and ensure the store aisles are clean and welcoming for customers.
• Safely transfer stock from warehouse to sales floor, managing heavy equipment and containers appropriately.
• Work in multiple store sections, potentially including chilled and frozen goods areas.
• Operate equipment, handheld devices, and digital systems accurately and safely to complete tasks.
• Provide support in other tasks as needed, such as picking online orders or assisting customers at checkout after training.

Candidate Profile

• Warm and friendly demeanor with enthusiasm to serve customers effectively.
• Physically fit and resilient to manage the demands and challenges of working overnight shifts.
• A strong team player who thrives in a fast-moving environment and supports colleagues.
• Adaptable with a flexible attitude towards various store roles and willing to face new challenges.
• Open to continuous learning, personal growth, and improving customer service quality.
• Comfortable adopting new digital tools and technology for job efficiency.
• Detail-oriented, taking pride in workplace cleanliness and striving to enhance customer experience.

Important Pre-Application Info

• Applicants must have the legal right to work in the UK.
• Minimum applicant age is 18 due to overnight work and handling restricted goods such as alcohol.

Benefits and Support

• Night shift premium pay of £2.45 per hour for hours worked between midnight and 5 a.m.
• Employee discount card: 10% off Sainsbury’s, Argos, Tu, and Habitat; rising to 15% discount at Sainsbury’s on Fridays and Saturdays.
• Holiday entitlements according to hours worked.
• Enhanced family leave options including maternity, paternity, and adoption leave.
• Matched pension contributions ranging between 4% and 7.5%, plus life insurance cover up to six times the salary.
• Access to discounted Sainsbury’s shares through share schemes.
• Additional retail discounts on dining, holidays, and other retailers.
• Initiatives supporting physical wellbeing such as cycle-to-work programs, bike rentals, discounted gym memberships, and health/dental cash plans.
• Mental health support including round-the-clock Employee Assistance Programme and online well-being resources.
• Financial aids such as interest-free season ticket loans, pay advances, affordable loans, payroll savings, and financial wellbeing tools.

Inclusion and Development

We are committed to fostering an inclusive work environment where everyone can reach their full potential and customers feel welcomed. Enhanced discretionary family leave, career support, and resources to facilitate team effectiveness are provided. Various internal networks focus on removing barriers, promoting diversity, and celebrating inclusion through mentorship, training, and career progression opportunities. Reasonable adjustments for applicants or interviewees can be arranged upon request.