Customer Assistant – Night Shift

Overview

At Sainsbury's stores, which have been integral parts of their communities for over 150 years, the Customer Assistant role during night shifts plays a vital part in ensuring smooth store operation. You will contribute your energy and teamwork skills to prepare the store for the coming day and support customer needs effectively.

Key Responsibilities

• Prepare the store for the day by replenishing shelves efficiently throughout the night, handling a variety of product types.
• Maintain cleanliness and organization of your work area and store aisles to ensure an appealing environment for customers.
• Safely transport stock from the warehouse to the shop floor, including handling heavy containers and equipment.
• Work across different store areas, including chilled and frozen sections as required.
• Utilize equipment, digital devices, and handsets accurately and safely to complete assigned tasks.
• Provide support in other store functions such as online order picking or checkout services once trained and confident.

Desired Qualities and Abilities

• A friendly and welcoming demeanor with a strong enthusiasm for customer service.
• Capability to manage the physical demands and well-being challenges associated with overnight work.
• A dedicated team player who thrives in a fast-moving environment and supports colleagues enthusiastically.
• Flexibility and readiness to undertake diverse tasks across the store and embrace new challenges.
• Willingness to learn, adapt, and improve service through new skills and knowledge.
• Confidence in adopting digital tools and technology essential to the role.
• Pride and attention to detail in maintaining tidy workspaces and enhancing the customer experience.

Benefits and Support

• Additional nightly premium pay of £2.45 per hour for work between midnight and 5 a.m.
• Discount cards offering 10% off at Sainsbury’s and associated brands, rising to 15% on Fridays and Saturdays.
• Holiday entitlements based on hours worked.
• Enhanced family leave policies including maternity, paternity, and adoption support.
• Matched pension contributions from 4% up to 7.5%, plus life coverage up to six times salary.
• Employee share purchase schemes.
• Discounts on dining, holidays, and retail offerings.
• Physical wellness programs including cycle-to-work and bike rental schemes, discounted gym memberships, and health/dental plans.
• Mental health resources such as 24/7 Employee Assistance Program and online wellness platforms.
• Financial support services including interest-free season ticket loans, pay advances, affordable loans, savings plans, and wellbeing resources.

Inclusivity and Career Development

Sainsbury’s is committed to fostering an inclusive environment where every team member is empowered to reach their potential and all customers feel welcome. This commitment includes discretionary family leave benefits, career support, resources to assist with roles, and internal networks that promote diversity and remove barriers. The company provides mentoring, training, and promotion pathways alongside events to support inclusion and respect. Reasonable adjustments are available during recruitment and employment to accommodate diverse needs.

Application Requirements

• Applicants must have the legal right to work in the UK.
• Minimum age requirement is 18 due to working conditions and goods managed (such as alcohol).