Customer Assistant

About the Role

Beginning your journey as a Customer Assistant offers a fantastic chance to gain valuable experience, whether this is your initial job or you bring prior retail expertise seeking fresh challenges. You will work on-site, reporting to the Assistant or Store Manager. Your duties may include operating tills, offering customer advice, or managing tasks in the back shop area.

Key Responsibilities

• Assist customers by attentively listening to their needs, addressing questions, offering insightful product recommendations, and providing helpful items like baskets to enhance their shopping experience.
• Familiarize yourself with in-store promotions and schemes and actively encourage customers to take advantage of these offers.
• Contribute to the smooth operation of the store by ensuring correct product placement on the shop floor, delivering efficient service at tills, and assisting with stock management in storage areas.
• Collaborate with team members to maintain a welcoming and tidy store environment, reflecting a store everyone can take pride in.

Required Attributes

• Ability to thrive in a dynamic environment with a fast-paced work rhythm.
• Strong communication and listening capabilities.
• Enjoy working collaboratively within a team, fostering a cooperative atmosphere.
• Appreciate how small gestures significantly impact customer interactions.
• Motivated to represent the Boots brand proudly and help customers find products that suit them best.

Preferred Experience

• Previous experience in customer care or delivering excellent customer service is advantageous but not mandatory.

Benefits

• Access to pension membership (PRSA).
• Partially paid maternity leave.
• Eligibility for discretionary annual bonuses.
• Generous employee discounts.
• Flexible benefits scheme tailored to individual needs.

Equal Opportunity and Inclusion

Boots promotes an inclusive and considerate workplace where everyone is encouraged to be themselves and achieve their potential. As an equal opportunity employer, we value diversity and strive to maintain a supportive environment.

Additional Information

If your application meets our criteria, you will be invited for an in-store interview within 14 days. For full-time roles, flexible arrangements including part-time and job sharing may be discussed during the hiring process. Reasonable adjustments can be provided to support applicants throughout the recruitment phases.