Customer Assistant - Dungarvan

About the Role

At Lidl Ireland, our mission is to deliver a remarkable shopping experience for every customer, from our Head Office through to the shop floor. We seek enthusiastic, customer-focused individuals who thrive in dynamic environments and enjoy learning continuously. As a Customer Assistant in Dungarvan, you will earn €460+ weekly on a standard 30-hour contract working onsite.

Typical Daily Activities

Working as a Customer Assistant involves flexible shifts and a variety of tasks. You will engage with customers, manage stock, and help maintain the store environment. Note that selling alcohol requires you to be at least 18 years old.

• Morning shifts start early (5-6am), focusing on stocking award-winning products and preparing bakery items fresh for opening.
• Middle shifts, starting mid-morning or early afternoon, involve maintaining cleanliness, product freshness, and assisting customers, including operating tills to reduce queue times.
• Late shifts concentrate on customer service at the till, replenishing stock, and prepping the store for the following day.

Key Responsibilities

• Deliver friendly and helpful customer interaction.
• Comply with stock control procedures to minimize losses.
• Maintain hygiene and cleanliness standards internally and externally.
• Adhere to product freshness and stock rotation requirements.
• Manage waste following store guidelines.
• Support stocktaking processes.

Candidate Profile

• A positive attitude paired with strong customer service skills.
• Readiness to go above and beyond to meet customer needs.
• Dependability and responsibility in a fast-moving environment.
• Enjoyment of teamwork and working in diverse roles.
• Prior customer-facing experience is advantageous but not mandatory when accompanied by the right mindset.

Compensation and Benefits

Lidl offers a transparent, equitable pay system ensuring consistent salary practices across roles.

• Hourly rates range from €15.40 to €17.90, increasing with tenure and experience.
• Additional pay for unsocial hours (midnight to 7am), overtime, Sundays, and bank holidays.
• Annual holiday entitlement of 20 days (pro-rata).
• Company pension scheme participation.
• Opportunities for career growth, including potential invitation to the Leadership Academy for high performers.
• Employee discounts on Circle K fuel and private health insurance.
• Participation in the Bike to Work Scheme.
• Mobile and broadband service discounts via Three network.
• Enhanced maternity & paternity leave benefits, marriage leave, and access to an Employee Assistance Programme.

Pay Scale Details

Year 1: Basic €15.40/hr, €19.25/hr unsocial hours, €23.10/hr overtime/Sundays, €30.80/hr bank holidays.

Year 2: Basic €16.20/hr, €20.25/hr unsocial hours, €24.30/hr overtime/Sundays, €32.40/hr bank holidays.

Year 3: Basic €16.90/hr, €21.13/hr unsocial hours, €25.35/hr overtime/Sundays, €33.80/hr bank holidays.

Year 4: Basic €17.90/hr, €22.38/hr unsocial hours, €26.85/hr overtime/Sundays, €35.80/hr bank holidays.

Diversity and Inclusion

Lidl Ireland is proud to be an equal opportunities employer, ensuring fairness in recruitment with reasonable accommodations for specific needs. We celebrate diversity and inclusion, welcoming applicants regardless of gender, civil or family status, sexual orientation, age, disability, race, religion, political views, or membership of traveller communities.