Customer Assistant

About the Role

Join Lidl Ireland as a Customer Assistant in Ballina, County Mayo, where your main mission is to craft and deliver an exceptional shopping experience for all our customers. This role requires working on a 30-hour standard contract, with shifts varying throughout the day to keep the store running smoothly and customers satisfied.

Daily Activities

• Participate in early morning stock replenishment and bakery preparation, ensuring award-winning products are available by store opening.
• Assist in maintaining a clean, well-organized store environment, handling product freshness, and supporting customers during mid-morning and early afternoon shifts.
• Deliver excellent customer service during late shifts by operating tills, replenishing stock, and preparing the store for the following day.

Key Responsibilities

• Engage with customers warmly and helpfully.
• Adhere strictly to stock loss prevention protocols.
• Maintain cleanliness and hygiene both inside and outside the store.
• Implement product rotation and freshness standards.
• Manage waste properly and assist with stock counts.

Candidate Profile

• Exhibit a positive, can-do attitude combined with strong customer service skills.
• Show willingness to exceed expectations for customer satisfaction.
• Be reliable, responsible, and enjoy fast-paced, dynamic environments.
• Work effectively within a team.
• Previous customer-facing experience is desirable but not mandatory if the right mindset is present.
• Must be 18 years or older as the role involves selling alcohol.

Compensation and Benefits

Lidl offers a transparent and competitive pay scale that promotes equality across all roles, including:

• Starting pay of €15.40 per hour, increasing to €17.90 after three years.
• Additional pay for unsocial hours, overtime, Sundays, and bank holidays.
• 20 days of paid holiday annually (pro rata).
• Company pension scheme.
• Career growth opportunities, including leadership development for high performers.
• Exclusive discounts on Circle K fuel, private health insurance, mobile and broadband via Three network, and participation in the Bike to Work Scheme.
• Enhanced leave options including maternity/paternity top-up and marriage leave.
• Access to an Employee Assistance Programme for support.

Salary Rates by Year

• Year 1: Basic €15.40/hr; Unsocial Hours €19.25/hr; Overtime/Sundays €23.10/hr; Bank Holiday €30.80/hr.
• Year 2: Basic €16.20/hr; Unsocial Hours €20.25/hr; Overtime/Sundays €24.30/hr; Bank Holiday €32.40/hr.
• Year 3: Basic €16.90/hr; Unsocial Hours €21.13/hr; Overtime/Sundays €25.35/hr; Bank Holiday €33.80/hr.
• Year 4: Basic €17.90/hr; Unsocial Hours €22.38/hr; Overtime/Sundays €26.85/hr; Bank Holiday €35.80/hr.

Additional Information

Lidl is committed to diversity and inclusion, providing equal opportunities regardless of gender, civil status, family status, sexual orientation, age, disability, race, religion, political views, or membership of the traveller community. We also ensure reasonable accommodations during recruitment and selection processes for applicants with specific needs.