Customer Assistant

About The Role

As a Customer Assistant at John Lewis, you will be instrumental in ensuring top-tier customer service that sets us apart from competitors, creating exceptional in-store experiences that resonate individuality. Your role will include maintaining excellent shop standards in displays, stock availability, and cleanliness. Deep understanding of our customers allows you to deliver personalized service, encouraging their loyalty to our brand over a lifetime.

Key Responsibilities

• Provide inspiring and engaging customer service throughout the entire customer journey.
• Utilize your knowledge of products and sales training to drive sales growth and enhance profits for the Partnership.
• Place customers at the core of your actions by actively acknowledging and understanding their needs and resolving questions.
• Offer flexible support across the shop environment, including till operations, stock replenishment, price tagging, and general store upkeep duties.
• Identify areas that can be improved and contribute to implementing effective solutions.
• Assist in protecting company profits through accurate stock counting processes.

Essential Skills and Experience

• Basic proficiency with IT systems.
• Strong communication abilities.

Preferred Skills and Experience

• Prior experience in customer-facing roles is appreciated but not mandatory; comprehensive training will be provided.
• Experience in merchandising and creating product displays is a plus.

About The Partnership

John Lewis & Partners is the UK's largest employee-owned enterprise, combining the beloved brands John Lewis and Waitrose. Partners are the heart of the business, inspired by a purpose to foster a happier world. As we look ahead, exciting opportunities arise with an enduring commitment to retail excellence, innovation, and diversification. We emphasize being Never Knowingly Undersold on price, quality, and service, while delivering passionate food service.

Ownership and rewards are shared by all Partners. We promote a collaborative culture rooted in our core behaviours, treating everyone with kindness and respect. Embracing diversity, we create an atmosphere where all Partners can be their authentic selves and thrive both individually and collectively.

Important Information

Certain roles are subject to pre-employment checks, potentially including DBS and financial probity screenings, conducted by authorized third parties. Candidates will be notified accordingly during recruitment and are encouraged to complete vetting quickly to prevent delays.

Vacancies may close early if applications are high in volume, so early application is recommended. Reasonable adjustments for disabilities during the application process can be requested by contacting us promptly.

We prioritize Partners' work-life balance and endorse flexible working arrangements when feasible—such as compressed hours, job sharing, or reduced hours. Please discuss flexibility needs during the interview with the hiring manager.