Customer Assistant

Job Overview

Join Lidl Ireland as a Customer Assistant based in Shannon, dedicated to delivering an exceptional shopping experience from the store floor. This full-time role involves diverse tasks across multiple shifts, working with a friendly team in a fast-paced retail environment.

Daily Responsibilities

• Greet and assist customers in a courteous, friendly, and helpful manner.
• Adhere strictly to stock loss prevention policies across the store.
• Maintain cleanliness and hygiene standards both inside the store and externally.
• Implement freshness and stock rotation guidelines diligently.
• Manage waste appropriately to support environmental standards.
• Contribute to stocktaking and inventory counts.

Typical Shift Patterns

• Morning Shift (starting 5am or 6am): Prepare and stock award-winning products and bakery goods ready for store opening.
• Middle Shift (mid-morning or early afternoon): Keep the store clean, well-organized, ensure product freshness, assist customers on the floor, and operate tills to reduce wait times.
• Late Shift (afternoon onward): Provide attentive customer service at tills, restock missing products, and prepare the store for the following day.

Candidate Requirements

• Must be 18 years or older to handle alcohol sales within store.
• Positive, can-do attitude with a passion for delivering excellent customer service.
• Responsible, reliable, and willing to go above and beyond for customers.
• Enjoy working in a fast-moving, varied environment and be a cooperative team player.
• Previous experience in customer-facing roles is advantageous but not mandatory if attitudes align.

Compensation and Benefits

The role offers a competitive and transparent pay structure that ensures fair wages throughout all positions at Lidl:

• Starting at €15.40 per hour, rising to €17.90 per hour after three years.
• Additional pay for unsocial hours (12am-7am), overtime, Sundays, and bank holidays.
• 20 days of annual leave on a pro rata basis.
• Enrollment in a company pension scheme.
• Opportunities for career growth, including an invitation to the Leadership Academy for high performers.
• Employee discounts for Circle K and Private Health Insurance.
• Bike to Work Scheme participation.
• Mobile and broadband discounts through Three network.
• Maternity & Paternity Leave top-up, Marriage Leave, and an Employee Assistance Programme.

Additional Pay Details by Year

• Year 1: €15.40 basic, €19.25 unsocial hours, €23.10 overtime/Sundays, €30.80 bank holidays.
• Year 2: €16.20 basic, €20.25 unsocial hours, €24.30 overtime/Sundays, €32.40 bank holidays.
• Year 3: €16.90 basic, €21.13 unsocial hours, €25.35 overtime/Sundays, €33.80 bank holidays.
• Year 4: €17.90 basic, €22.38 unsocial hours, €26.85 overtime/Sundays, €35.80 bank holidays.

Equal Opportunity Statement

Lidl embraces diversity and inclusion, providing equal chances to all applicants regardless of gender, civil status, family status, sexual orientation, age, disability, race, religion, political opinion, or membership in the traveller community. Reasonable accommodations are available during recruitment upon request.