Customer Advisor

Overview

B&Q is seeking a reliable Customer Advisor to join their team at Northampton. This is a permanent, full-time role with 36.75 hours per week, involving shifts from Monday to Sunday between 7:00am and 10:00pm. The position offers a UK notional hourly rate of £13.10.

Job Role

As a Customer Advisor, you will act as a knowledgeable and engaging expert for our customers, helping them with their home improvement projects. Your responsibilities will include boosting sales, managing stock, arranging attractive displays, and maintaining excellent store presentation. You will be trained on specific skills like paint-mixing and timber cutting, though delivering exceptional customer service will be your primary focus.

Candidate Profile

We are looking for supportive, eager learners passionate about home improvement. You should be friendly, approachable, and enjoy assisting customers. Embracing new technology and adapting to evolving work methods is important. Teamwork skills and flexibility are essential, as the role requires working across various shifts including weekends, evenings, and bank holidays.

Benefits & Inclusion

Being part of B&Q means working in a diverse, inclusive environment where everyone feels valued and respected. We offer opportunities for personal growth through affinity networks and put equality at the core of our culture. Benefits include a competitive salary, award-winning pension plan, ShareSave schemes, generous holiday allowance of 6.6 weeks, employee assistance programs, colleague discounts, wellbeing initiatives, and ample breaks to maintain your energy and focus.

Additional Information

If you need extra support or reasonable adjustments during the hiring process, please reach out. We welcome applications under our Disability Confident Scheme and assess candidates meeting minimum qualifications accordingly.