Customer Advisor - Various Departments

About the Role

B&Q will be opening a new store in November 2026 located at B&Q TradePoint Hanworth, TW13 6EZ. We are hiring Customer Advisors to join various departments on full-time permanent contracts, working 36.75 hours per week. Training starts from late September at nearby B&Q stores in preparation for the store launch.

As a Customer Advisor, you will become a knowledgeable and approachable guide for customers undertaking home improvement projects. Your key responsibilities will include providing expert advice, assisting with sales, managing stock, arranging displays, and ensuring the store maintains an inviting appearance. There will also be training opportunities in paint mixing and timber cutting to enhance your skills. Delivering exceptional customer service remains the top priority.

Candidate Profile

We seek individuals who are enthusiastic about helping customers and passionate about home improvement. Applicants should be friendly, outgoing, and enjoy working collaboratively within a team. Flexibility is required to work shifts on a rota covering weekdays, weekends, evenings, and bank holidays. A willingness to learn new technology and embrace innovative working methods is essential.

Benefits

• Competitive hourly wage with a UK notional rate of £14 per hour
• A supportive workplace committed to diversity, inclusion, and equal opportunities
• Access to colleague networks promoting diversity and allyship
• A comprehensive benefits package including an acclaimed pension scheme, ShareSave, 6.6 weeks of holiday, payroll giving, employee assistance programs, shopping discounts, and wellness initiatives
• Generous breaks designed to keep you refreshed and performing at your best

Additional Information

To ensure all applicants have equal support during the recruitment process, reasonable adjustments can be requested by contacting the recruitment team via email.