Customer Advisor – Argos (In Sainsbury's)

Overview

Argos, a leading UK digital retailer, offers customers a diverse product range combined with trusted value and a seamless shopping experience. As a Customer Advisor working within Argos in Sainsbury's stores, you will be instrumental in delivering exceptional service to customers both shopping in-store and collecting online orders.

Eligibility Requirements

• Applicants must be above the official school-leaving age as per their country's law.
• Candidates should have legal authorization to work in the UK.
• The majority of positions are part-time with varying shifts including weekdays and weekends, tailored to your availability.

Key Responsibilities

• Provide outstanding customer care at tills, digital screens on the sales floor, and collection points.
• Retrieve items from stock for customers, handle payment transactions, explain financial service options linked to select products, and manage refunds.
• Maintain an organized stockroom and restock shelves after deliveries.
• Assist customers on the shop floor with queries, offering advice on a broad range of products.
• Develop comprehensive knowledge about products, services, and promotions to effectively support customer recommendations.

Ideal Candidate Attributes

• Friendly, approachable, and genuinely eager to assist customers.
• Comfortable discussing financial services related to purchases when required.
• Thrives in a dynamic, energetic, and physically active retail environment, enjoying teamwork.
• Flexible and ready to undertake varied duties across the store, backed by thorough training and development opportunities.
• Adaptable in using digital technology and tools to optimize job performance.
• Meticulous in maintaining store cleanliness and ensuring a clutter-free shopping environment.

Employee Benefits

• Discount card offering 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury's.
• Complimentary food and hot beverages in all stores for employees.
• Generous holiday allowance proportional to hours worked, including maternity and paternity leave.
• Company pension scheme with contribution matching between 4% and 7.5%.
• Opportunity to purchase Sainsbury's shares at a discount.
• Special offers on gym memberships, dining, vacations, retail vouchers, and more.
• Wellbeing support including free access to a confidential Employee Assistance Programme addressing diverse concerns.

Additional Information

Vacancies tend to close swiftly; early application is recommended. For application status updates, candidates should contact the respective store directly. Our workplaces promote inclusivity ensuring every colleague and customer is valued and supported. Employees may receive discretionary enhanced leave for family and caregiving responsibilities. Internal networks and resources aid team inclusiveness and barrier removal. Development opportunities like mentoring, training, and career progression are actively encouraged. Candidates with disabilities are supported throughout recruitment with reasonable adjustments, and high-scoring applicants on assessments are prioritized for interviews as part of our Disability Confident Leader commitment.