Cruise Operations Coordinator

About Abercrombie & Kent and the Role

Abercrombie & Kent (A&K) is a world-renowned luxury travel company established in 1962, specializing in bespoke experiential travel. With over 3000 employees in more than 70 offices across 83 countries, A&K offers unique luxury travel options including private cruises, lodges, and tented camps. The company emphasizes responsible and ethical tourism, supported through its philanthropic initiatives in local communities.

The Cruise division, Akorn Destination Management, provides high-quality shore excursion services, land programs, and turnaround support to the cruise sector. The teams bring together local knowledge with global experience to deliver excellent client service.

The Cruise Operations Coordinator supports administrative and operational activities for Shore excursions, Turnaround, and Land Programme teams, contributing to crafting exceptional travel experiences. This entry-level position is ideal for individuals aiming to start a career in travel and cruising.

Key Responsibilities

• Deliver administrative support across various teams to facilitate smooth operations.
• Assist Cruise Account Managers and remote teams in addressing last-minute queries and changes on cruise ship call days.
• Ensure accurate reconfirmations and documentation of bookings and activities.
• Organize guide rostering and reconfirmation for shore excursions.
• Precisely input quotations and bookings into internal reservation software.
• Maintain meticulous records and manage team communications efficiently.
• Provide support at the pier on ship days, as necessary.
• Build and sustain strong relationships with suppliers.
• Offer assistance in other business areas when required.
• Collaborate with the sustainability team to assist with reporting and uphold certification standards.
• Carry out additional tasks assigned by management.

Candidate Requirements

• Prior experience in administrative functions.
• Background in customer service roles.
• Experience within the cruise or travel industry is advantageous.
• Familiarity with itinerary preparation or quote proposal development is a plus.
• Proficient with Microsoft Office suite including Word, Excel, PowerPoint, and Outlook.
• Knowledge of in-house travel systems, preferably Travel Studio, is beneficial.
• Strong focus on detail and accuracy.
• Capability to perform well under pressure and manage multiple priorities.
• Excellent time management and organizational skills.
• Strong written and verbal communication abilities.
• A commitment to delivering outstanding customer service.
• Willingness to work full-time, five days per week including weekends and public holidays during peak cruising seasons.

Work Environment and Benefits

• Flexible and inclusive culture supporting skill development and positive contributions.
• A supportive workplace that fosters pride in your work.
• Access to in-house and external training programs.
• Career advancement opportunities locally and globally.
• Employee Assistance Program (EAP) access for wellbeing support.
• Work from the central business district office with options for remote work under a hybrid model.
• Exclusive staff discounts and travel benefits.
• Focus on environmental sustainability including waste reduction and minimizing ecological impact.

Equal Opportunity and Application Information

Abercrombie & Kent is committed to equal employment opportunities and cultivating an inclusive workplace that celebrates diversity. Interested candidates with valid work rights are encouraged to apply by submitting a resume and cover letter detailing suitability for the position.