CRM Architect

Role Overview

Systems Limited – Middle East & Africa (Techvista) seeks a seasoned CRM Architect to conceptualize, lead, and manage CRM solutions within enterprise setups. The ideal candidate must have deep expertise in CRM structures, particularly Microsoft Dynamics 365, and associated cloud platforms and integration strategies. They will be responsible for transforming business needs into efficient, scalable, and secure CRM architectures.

Primary Responsibilities

• Create and articulate comprehensive CRM architectures that support both business objectives and technological frameworks.
• Lead the architecture, setup, and integration design of Microsoft Dynamics 365 CRM solutions.
• Outline CRM data models, application elements, integration methodologies, and technical guidelines.
• Architect integration solutions linking CRM with essential business applications, external APIs, middleware, and other systems.
• Assess and suggest optimal CRM technologies, platforms, and architectural frameworks.
• Ensure CRM implementations are scalable, secure, high-performing, reliable, and maintainable.
• Collaborate with business stakeholders, developers, functional consultants, and technical teams to ensure alignment.
• Offer technical leadership throughout the design, development, testing, deployment, and production stages.
• Critically review technical designs, identify potential risks or dependencies, and ensure conformity to architectural standards.
• Champion CRM modernization, digital transformation, and the adoption of cloud technologies.

Required Qualifications and Skills

• 10 to 15 years of professional experience in CRM, solution architecture, or enterprise application architecture roles.
• Extensive hands-on proficiency with Microsoft Dynamics 365 CRM platform.
• In-depth knowledge of Dynamics 365 Sales, Customer Service modules, Power Platform components, Dataverse, and CRM customization techniques.
• Expertise in integrating CRMs via REST APIs, web services, middleware, and recognized enterprise integration patterns.
• Strong grasp of Microsoft Azure services coupled with skills in cloud-oriented CRM architectures.
• Experience with CRM data structuring, access control management, identity and security role administration, and performance tuning.
• Proficiency in Power Automate, Power Apps, and their integration with Dynamics 365 solutions.
• Track record designing enterprise-level CRM implementations and spearheading digital transformation strategies.
• Excellent capabilities in stakeholder engagement and communication.
• A Bachelor’s degree in Computer Science, IT, Engineering, or related disciplines.
• Certifications in Microsoft Dynamics 365, Power Platform, or relevant architecture credentials are advantageous.